Navpreet SINGH Parmar
Edmonton,Canada
Summary
Results-oriented transit operations specialist with expertise in schedule analysis and route performance optimization. Delivered data-driven recommendations and effective mentoring that improved operational efficiency. Proficient in Transit Master and report writing, ensuring compliance with ATU 569 collective agreements while cultivating strong stakeholder relationships.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Safety Inspector/Transit Controller
Edmonton Transit Service
Edmonton, Canada
02.2022 - Current
- Managed daily transit service delivery, ensured efficiency, safety, and adherence to operational schedules across zones
- Monitor schedule adherence and route performance using , CACTIS, and On Route data systems, identifying timing issues and recommending schedule adjustments to improve service delivery
- Conducted route timing point checks and divisional monthly in/out checks, ensuring accurate schedule data and enhancing route efficiency
- Analyze division data trends and prepare detailed reports with improvement recommendations for Superintendents and Scheduling/BNR teams
- Mentor and coach transit operators regarding schedule requirements, shift details, and operational procedures in accordance with ATU 569 collective agreement
- Responded to customer complaints and service issues, investigated concerns, and provided resolutions to improve customer satisfaction
- Complete thorough incident investigations and documentation, gathering evidence and preparing files for Risk Management to protect City assets
- Prepared daily reports and managed related administrative duties to support operational efficiency
Transit Auxiliary Instructor
Edmonton Transit Service
Edmonton, Canada
07.2018 - 02.2022
- Trained and evaluated operator trainees on ETS standards, policies, and procedures, fostering skill development through coaching and customer service techniques.
- Completed detailed evaluations on operator competency within required timelines, ensuring accurate assessment of training outcomes.
- Communicate trainee development needs to Training Supervisors, ensuring alignment with operational requirements
- Modeled behavior by following City Code of Conduct, Bus Operation Policy & Procedures, and safe defensive driving practices.
Conventional Transit Operator
Edmonton Transit Service
Edmonton, Canada
08.2016 - 02.2022
- Operate various transit vehicles including 40' diesel, 40' hybrid, 60' articulated buses, and community service buses across all ETS routes
- Delivered professional customer service to passengers, assisting with wheelchairs, strollers, and accessibility needs to enhance travel experience
- Maintained adherence to scheduled routes and timing points, ensuring reliable service through comprehensive knowledge of transit routes and operational factors
Customer Service Representative
ATB Financial
Edmonton, Canada
01.2015 - 08.2016
- Simplified banking processes for Albertans, enabling them to achieve financial goals
- Built and strengthened customer relationships through exceptional service and efficient inquiry resolution
- Processed cash and clearing transactions while abiding by relevant policies, performing data entry with accuracy and precision
- Utilized computer systems including Microsoft Office Suite and Google applications
- Safeguarded branch assets and maintained premises and equipment.
Security Team Supervisor Part-Time
Garda World
Edmonton, Canada
07.2014 - 08.2016
- Managed employee schedules to ensure optimal coverage and cost-effectiveness during regular and emergency situations
- Implemented schedule and policy changes while maintaining compliance with union contracts and government regulations
- Collaborated with employees with modified duties to allocate tasks and develop schedules that met operational needs
- Investigated and resolved customer complaints, participating in disciplinary processes and grievance settlements
- Prepared recommendations for management on fee and schedule changes based on thorough operational analysis
Project Manager
Alberta Construction Ltd.
Calgary, Canada
08.2013 - 05.2014
- Coordinated construction projects, overseeing scheduling and subcontractor work to ensure project milestones were met
- Calculated and finalized job cost estimates, demonstrating strong analytical and financial management skills
- Compiled weekly reports for management, providing accurate projections to support decision-making
Education
Bachelor of Business Administration -
University of Fraser Valley (UFV)
Abbotsford, BC01.2011
Skills
- Transit operations analysis
- Route performance monitoring
- ETDS
- Transit Master
- CACTIS
- On Route
- Data analysis reporting
- CAD
- Project Reporting
- ATU 569 Collective Agreement Knowledge
- Collision Investigation Level 2
- Microsoft Office Suite/Google workspace expert
- Multilingual Communication
Certification
• Joint Health & Safety Committee and Health & Safety Course
• City of Edmonton Driver's Permit
• First Aid/CPR Certification
• Incident Investigation-Finding Root Cause
• Conflict Resolution
• City of Edmonton Driver's Permit
• First Aid/CPR Certification
• Incident Investigation-Finding Root Cause
• Conflict Resolution
Additional Information
8+ years of direct ETS operational experience across multiple transit areas (Operations, Training, Inspection), Comprehensive knowledge of ETS routes, policies, procedures, and operational standards, Strong working knowledge of ATU 569 Collective Agreement provisions related to shifts and sign-ups, Active member of Transit Focus Group, Proven ability to work independently with minimal supervision while managing heavy workloads within strict timelines, Community volunteer experience with Millwoods Cultural Society of Retired and Semi-Retired (2015-2018)
Timeline
Safety Inspector/Transit Controller
Edmonton Transit Service
02.2022 - Current
Transit Auxiliary Instructor
Edmonton Transit Service
07.2018 - 02.2022
Conventional Transit Operator
Edmonton Transit Service
08.2016 - 02.2022
Customer Service Representative
ATB Financial
01.2015 - 08.2016
Security Team Supervisor Part-Time
Garda World
07.2014 - 08.2016
Project Manager
Alberta Construction Ltd.
08.2013 - 05.2014
Bachelor of Business Administration -
University of Fraser Valley (UFV)