Jasmeen Kaur
Kitchener,ON
Summary
Transit operations and compliance-focused professional with progressive experience in service delivery, driver coordination, and regulated documentation environments. Demonstrates strong understanding of the theory, practices and principles of transit operations, collective agreements, and legislative requirements governing service delivery. Experienced in supporting effective utilization of drivers and bus equipment, maintaining operational databases, and administering structured documentation systems with a focus on data integrity and compliance. Recognized for analytical thinking, operational judgment, and the ability to contribute to both service planning and document control functions within complex transit environments.
Overview
9
9
years of professional experience
Work History
Transit Operator Trainer
Grand River Transit – Region of Waterloo
Kitchener, Ontario
06.2024 - Current
- Apply comprehensive understanding of transit operations, administrative policies, collective agreements, and applicable legislation including health and safety and Highway Traffic Act requirements.
- Evaluate operator performance in live service to support safe, efficient route operation and schedule adherence.
- Maintain structured training documentation and performance records in accordance with established procedures.
- Deliver coaching and corrective guidance aligned with collective agreements and operational standards.
- Promote consistent compliance with transit operating procedures and service delivery expectations.
Contract Dispatcher
Transportation Operations
Kitchener, Ontario
10.2023 - Current
- Coordinate driver schedules, route assignments, and delivery timelines to support operational efficiency and effective utilization of drivers and equipment.
- Resolve delays, route changes, and service issues through real-time communication and problem-solving.
- Record dispatch activities, operational adjustments, and service outcomes within computerized systems.
- Update and monitor supporting operational databases to maintain accurate records.
- Manage multiple assignments within a fast-paced environment while meeting deadlines and maintaining data accuracy.
Transit Operator
Grand River Transit – Region of Waterloo
Kitchener, Ontario
11.2021 - Current
- Operate transit vehicles safely and efficiently across assigned routes while maintaining schedule adherence.
- Respond professionally to service disruptions, passenger concerns, and operational incidents in high-volume environments.
- Document delays, vehicle defects, and passenger-related matters accurately and in a timely manner.
- Communicate with dispatch and supervisory staff to support coordinated service delivery.
- Assist passengers with accessibility needs in accordance with service and safety standards.
SUPPORTING EXPERIENCE
Laboratory Assistant / Analyst
Kitchener, Ontario
05.2017 - 09.2021
- Prepared accurate documentation, reports, and data records.
- Followed strict protocols, quality systems, and regulatory standards.
- Demonstrated strong attention to detail and procedural discipline.
SUPPORTING EXPERIENCE
Security Guard / Mobile Supervisor
Kitchener, Ontario
01.2017 - 12.2020
- Monitored facilities and responded to incidents.
- Documented and prepared detailed incident reports.
- Maintained clear communication under pressure.
Education
Biotechnology Technician Diploma - Biotechnology
Conestoga College Institute of Technology And Advanced Learning
Kitchener04-2017
Master of Pharmacy - Pharmaceutics
Punjab Technical University
Punjab, India09-2014
Bachelor of Pharmacy -
Punjab Technical University
Punjab, India04-2012
Skills
CORE COMPETENCIES
- Transit Operations & Service Delivery
- Driver Schedule Coordination
- Utilization of Drivers and Bus Equipment
- Schedule Adherence Monitoring
- Operational Data Documentation & Analysis
- Monitoring & Maintaining Supporting Databases
- Document Management & Records Control
- Compliance with Established Policies & Procedures
- Collective Agreement Awareness
- Highway Traffic Act & Regulatory Knowledge
- MS Office (Outlook, Word, Excel, PowerPoint)
- Team Collaboration & Independent Work
TECHNICAL SKILLS
- MS Office (Excel pivot tables, data summaries, reporting)
- Computerized dispatch systems
- Electronic documentation systems
- SQL (basic SELECT, WHERE, GROUP BY)
- ArcGIS (introductory familiarity)
- HASTUS (self-directed exposure)
- Radio communication systems
- Documentation and reporting systems
PROFESSIONAL DEVELOPMENT – SELF-DIRECTED TRANSIT SCHEDULING STUDIES
- Reviewed, planned, and scheduled bus services through structured simulation exercises focused on optimum and cost effective utilization of drivers and bus equipment
- Developed sample Departure Lists, Platform Allocation models, run guides, and crew rosters
- Conducted ridership data review and bus stop accessibility analysis using Excel-based datasets
- Researched operational improvements aligned with transit service delivery principles
- Maintained supporting scheduling databases for simulation exercises
- HASTUS Scheduling System – Self-directed training (crew scheduling, run cutting, blocking, roster development)
- ArcGIS Mapping Platform – Introductory self-directed training
- SQL Fundamentals – Basic query development for operational data extraction and analysis
Timeline
Transit Operator Trainer
Grand River Transit – Region of Waterloo
06.2024 - Current
Contract Dispatcher
Transportation Operations
10.2023 - Current
Transit Operator
Grand River Transit – Region of Waterloo
11.2021 - Current
SUPPORTING EXPERIENCE
Laboratory Assistant / Analyst
05.2017 - 09.2021
SUPPORTING EXPERIENCE
Security Guard / Mobile Supervisor
01.2017 - 12.2020
Biotechnology Technician Diploma - Biotechnology
Conestoga College Institute of Technology And Advanced Learning
Master of Pharmacy - Pharmaceutics
Punjab Technical University
Bachelor of Pharmacy -
Punjab Technical University