Navpreet Kaur
Winnipeg
Summary
Dynamic sales professional with a proven track record at Hudson Bay Company, excelling in customer relations and upselling techniques. Recognized for enhancing client satisfaction and building strong relationships, leveraging critical thinking and effective communication skills to drive revenue growth and foster loyalty. Committed to delivering exceptional service and maintaining professionalism in all interactions.
Overview
2026
2026
years of professional experience
Work History
Sales Representative
Hudson Bay Company, The Bay, Hudson Bay Center
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
Customer Service Representative
Tim Hortons
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Participated in training programs to enhance product knowledge and customer service skills.
- Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
Caretaker
Vrinda Apartments
- Provided compassionate care to residents, assisting with daily tasks such as meal preparation and personal grooming.
- Developed strong relationships with residents and families, fostering trust and open communication.
- Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
- Improved resident satisfaction by promptly addressing maintenance requests and ensuring a clean living environment.
- Maintained accurate records of activities, incidents, and resident information for regulatory compliance.
- Maintained safe and clean environment, ensuring compliance with health and safety standards.
- Increased resident satisfaction, listening to feedback and making necessary adjustments.
Early Childhood Educator
Busy Bee Daycare
11.2018 - Current
- Maintained and fostered positive and constructive interactions with staff, families, and children.
- Boosted children''s social skills development through group projects and collaborative games.
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Communicated with parents and other staff about student progress.
- Applied play-based strategies to provide diverse approaches to learning.
- Cultivated a safe and inclusive classroom environment that fostered respect, empathy, and cultural awareness among students.
- Fostered creativity in the classroom through art projects, dramatic play, storytelling exercises, and other imaginative pursuits.
- Gave one-on-one attention to children while maintaining overall focus on entire group.
- Strengthened parent-teacher relationships through consistent communication, increasing parental involvement in the educational process.
- Mentored new educators, providing guidance on effective teaching approaches and classroom management techniques.
- Provided emotional support and guidance to children, fostering sense of security and belonging.
Education
Diploma - Early Childhood Education
Canadore College of Applied Arts And Technology
North Bay06.2018
Skills
- Customer service
- Customer relations
- Strong relationship building
- Interpersonal communication skills
- Relationship building
- Demonstated strong decision making skills
- Multi tasking and comflict management skills
- Critical thinking and problem solving
- Teamwork and collaboration
- Professionlism and strong work ethics
- Active listener
- Compassionate
Languages
English
Native or Bilingual
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
Timeline
Early Childhood Educator
Busy Bee Daycare
11.2018 - Current
Sales Representative
Hudson Bay Company, The Bay, Hudson Bay Center
Customer Service Representative
Tim Hortons
Caretaker
Vrinda Apartments
Diploma - Early Childhood Education
Canadore College of Applied Arts And Technology
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