Navneet Kaur
Summary
Dedicated and results-oriented Sales Professional Business Analyst with over 3 years of experience in operations planning, logistics, sales, and cross-functional collaboration. Proven track record of exceeding quotas, cultivating strong customer relationships, and achieving substantial growth. Proficient in managing relationships with third-party providers, optimizing workflows, and utilizing IT skills to drive productivity improvements.
Overview
4
4
years of professional experience
1
1
Certification
Work History
CSC ( Sales Specialist)
Bison Transport | ON
01.2023 - Current
- Developed and nurtured carrier relationships, leading to a remarkable 50% growth in carrier partnerships within one year.
- Consistently exceeded quarterly targets, resulting in a 27% increase in quarterly revenue.
- Utilized Salesforce for call tracking, appointment scheduling, and streamlining sales workflow, improving operational efficiency by 20% .
- Negotiated win-win agreements with carriers, achieving an average 15% cost reduction while maintaining high service quality.
- Presented and implemented effective sales strategies, contributing to client retention rates of over 80% .
- Maintained meticulous sales progress records, emphasizing attention to detail and data-driven decision-making.
- Expanded carrier capacity and optimized freight sales margins in both domestic and cross-border areas.
- Fostered new business partnerships with existing channel partners, leading to a 28% increase in business opportunities.
- Led a team to ensure efficient operational flow, aligning with departmental and corporate objectives.
- Collaborated with internal and external stakeholders, resulting in smoother transportation processes and 20% fewer operational delays .
Logistics Fleet Manager - FMP
Bison Transport
04.2022 - 12.2022
- Managed a portfolio of 30 dedicated clients with profitable margins through proactive communication and efficient service delivery.
- Monitored and resolved in-transit issues promptly, ensuring that 98% of shipments were executed as scheduled.
- Provided timely shipment status updates, maintaining 100% customer satisfaction with transparent coordination.
- Addressed loss/damage and shortage claims efficiently, achieving 95% resolution within 48 hours .
- Conducted TMS shipment updates, EDI audits, and managed accessorial charges, contributing to a 15% reduction in operational costs.
- Supported and Trained team members as needed, fostering a collaborative and efficient work environment.
- Utilized software like Omnitracs, Power BI , Load Master,Loadlink , TMW, SQL and Fleet Manager to optimize planning and coordination.
Freight Planning specialist
Charger Logistics Inc
04.2021 - 03.2022
- Supervised the route and status of field units to prioritize their daily schedule
- Prioritized and organized calls according to urgency of need.Planned drivers itinerary to ensure timely pick-up and delivery of loads, while following safety and government regulations
- Handled daily heavy flow of paperwork and cooperated with the accounting departments on invoicing problems
- Developed reputation as an efficient service provider with high levels of accuracy.Marketed logistical services to new brokers to bring additional business to the firm
- Managed customer calls effectively and efficiently in a complex, fast-paced and challenging dispatching center environment
Operational Supervisor
Patrolman Security Services
02.2020 - 04.2021
- Reviewed and assessed ongoing operations, implementing strategies for improving efficiency and accuracy
- Highlight relevant experience that demonstrates your skills in organization, problem-solving, and relationship management
- Motivated and trained employees, maximizing team productivity through associate focus groups and meetings
- Supervised and scheduled 50 security officers, ensuring a safe and friendly work environment
- Managed customer complaints, implemented resolutions, and prepared incident reports.
- Collaborated with stakeholders to define project objectives and criteria.
Customer Service Specialist
Patrolman Security services
07.2019 - 04.2020
- Gathered information, identified and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints
- Secured personal and company goods against robbery, vandalism and illegal entry
- Drafted reports of property damage, theft, accidents and unusual occurrences to document daily activities and irregularities
- Cultivated customer loyalty, promoted repeat business, and improved sales.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Education
Post Graduate - Supply chain and Business management
Durham College
Oshawa, ON04.2020
Post Graduate - Pharmaceutical And Food Science
Durham College
Oshawa, ON08.2019
Bachelors - Biotechnology
Punjab university
Chandigarh, Punjab04.2018
Skills
- B2B Sales: Negotiation, Customer Relationship Management, , Challenger selling methodology , the ability to negotiate for Win-win agreements
- Staying current with market needs /flows , software's like TMW , KPI reports , EDI
- Strong problem-solving, organizational, and interpersonal skills
- Experience navigating and understanding annual reports, financial data, and forecasting
- Strong verbal, written, listening, and presentation skills, with the ability to convey complex solutions in a simple manner
- Able to work under pressure, Data Analysis and Reporting, Customs Knowledge
- Excise, and Payment Reporting, Subject Matter Expertise in TMS and Freight Payment Systems, Process Improvement
- IT Skills: Data Analysis, Excel, VBA, CRM Software (Salesforce)Microsoft Office, Microsoft Outlook ( Office 365 applications )
Accomplishments
- Led two international projects within a non-profit organization, successfully organizing two large events, each with 500 - 900 attendees .
- Coordinated multiple small fundraising events that raised funds to support seven schools in Chandigarh, India , providing essential supplies for underprivileged children.
- Secured two major clients within four months of promotion at Patrolman Security Services.
- Led the Fleet Project, expanding a client base from 9 to 30 dedicated clients with profitable margins within one year.
- Achieving consistent 20-25% margins by building strong relationships with new clients and maintaining regular contact with existing clients.
Non-Profit Leadership
Professional Sales Achievements
Certification
- Leading Effectively Certification
- Global Strategy - Logistics Analytics Certification
- Eager to Pursue Professional Designations (CITT/CSCP/P.LOG)
- Currently pursuing salesforce certification
Additional Information
- Student Ambassador
Managed 6 campus promotional campaigns throughout the year gathering a combined 850+ attendees.
Exercised problem solving & campaign management skills improving the student involvement in brand activities &
services - Secretary-General: DAV College MUN
Lead the sponsorship department & managed to bring onboard over 15 sponsors.
Organized state level event with limited resources & budget using the crisis management strategy. - Lead General - Rotaract Club /Rotary International organization
Lead the team of 150 members in multiple charity events.
Exercised client-dealing & brought on-board 35 sponsors for charity event
Timeline
CSC ( Sales Specialist)
Bison Transport | ON
01.2023 - Current
Logistics Fleet Manager - FMP
Bison Transport
04.2022 - 12.2022
Freight Planning specialist
Charger Logistics Inc
04.2021 - 03.2022
Operational Supervisor
Patrolman Security Services
02.2020 - 04.2021
Customer Service Specialist
Patrolman Security services
07.2019 - 04.2020
Post Graduate - Supply chain and Business management
Durham College
Post Graduate - Pharmaceutical And Food Science
Durham College
Bachelors - Biotechnology
Punjab university
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