Navneet Kour
Winnipeg,MB
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
Work History
Workforce Coordinator
Lifetouch Inc.
04.2021 - Current
- Streamlined workforce scheduling by implementing efficient planning strategies and software tools.
- Enhanced employee satisfaction through timely resolution of personnel issues and proactive communication.
- Developed comprehensive training programs for new hires, improving onboarding and integration processes.
- Reduced employee turnover rate by fostering an inclusive work environment and addressing staff concerns promptly.
- Create reports to compare with the previous year.
- Monitor WFM email inbox and take necessary actions.
Customer Service Representative
Urgently Roadside Assistance
08.2021 - 01.2024
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Assign VIP partner jobs
- Assist with onboarding classes/ shadow training when instructed
- Supervise VIP Case
- Feel confident to work with little to no supervision
- Handle escalations
Field Management Agent
Shaw Communications Inc
07.2019 - 03.2022
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Managed time efficiently in order to complete all tasks within deadlines.
- Excellent communication skills, both verbal and written.
- Paid attention to detail while completing assignments.
- Identified issues, analyzed information and provided solutions to problems.
- Strengthened communication skills through regular interactions with others.
- Passionate about learning and committed to continual improvement.
Education
Business Technology Management - Business
Red River College of Applied Arts, Science And Technology
Winnipeg, MB04.2022
Supply Chain - Logistics And Supply Chain Management
Robertson College
Winnipeg12.2019
Skills
- KPI Tracking
- Business Planning
- Business Process Improvement
- Strategic Planning
- Data Analysis
- Operations Analysis
- Operational Reporting
- Gap Analysis
- Workflow Analysis
- Staff Management
- Microsoft Office Suite
- Forecasting and Planning
- CRM Systems
- Web-Based Reporting Tools
- Team Collaboration
- Problem Solving
- Microsoft Excel Mastery
Languages
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
Timeline
Customer Service Representative
Urgently Roadside Assistance
08.2021 - 01.2024
Workforce Coordinator
Lifetouch Inc.
04.2021 - Current
Field Management Agent
Shaw Communications Inc
07.2019 - 03.2022
Business Technology Management - Business
Red River College of Applied Arts, Science And Technology
Supply Chain - Logistics And Supply Chain Management
Robertson College
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