Navdeep Kaur
Fredericton,Canada
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
7
7
years of professional experience
Work History
Workforce Coordinator
Shannex Nursing Home
Fredericton, NB
01.2024 - Current
- Prepared and maintained reports, dashboards and monthly packages.
- Optimized schedules, forecasts and other tools to present to management.
- Managed real-time inbound call traffic across multiple contact center locations.
- Performed ad hoc reporting and analysis to improve overall performance of call center and enable strong understanding of business.
- Championed the adoption of flexible work arrangements for employees seeking better work-life balance without sacrificing productivity.
- Collaborated with HR department to ensure compliance with labor laws, company policies, and industry regulations.
- Analyzed workforce data to identify trends and inform management decisions related to staffing levels, compensation adjustments, and promotions.
Department Manager
McDonald's Restaurant
05.2022 - 10.2023
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement
- Set aggressive targets for employees to drive company success and strengthen motivation
- Controlled resources and assets for department activities to comply with industry standards and government regulations
- Evaluated employee performance and conveyed constructive feedback to improve skills
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations
- Kept employee workloads fair and balanced to achieve objectives while maintaining high job satisfaction
- Managed senior-level personnel working in marketing and sales capacities
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers
- Established performance goals for employees and provided feedback on methods for reaching those milestones
- Defined clear targets and objectives and communicated to other team members
- Leveraged data and analytics to make informed decisions and drive business improvements
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills
- Made hiring recommendations to increase company's productivity and profitability with quality workers
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs
Assistant Manager
McDonald's Restaurant
11.2019 - 12.2021
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Associate
Lush Cosmetics
09.2019 - 01.2020
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Developed and implemented strategies to increase customer satisfaction.
Associate
Amazon
06.2019 - 09.2019
- Checked delivery information and confirming driver details after and before each delivery
- Keeping information of damaged packages and keeping record of returns
Crew Member
McDonald's Restaurant
08.2018 - 04.2019
- Used in-store system to locate inventory and place special orders for customers
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions
- Created solutions for customers to satisfy specific needs, quality and budget
- Conducted product demonstrations to highlight features and redirect objections to positive aspects
- Engaged in friendly conversation with customer to better uncover individual needs
- Observed customer purchases in line and differentiated between standard portions
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas
- Loaded food, dishes and utensils on carts and trays to transport from designated food preparation areas to designated tables
- Operated cash register to ring up final bill and process various forms of payment
- Cleaned and maintained all areas of restaurant to promote clean image
- Reconciled receipt totals, cash and credit payments to address shortages
- Worked front counter, drive-thru and other areas
- Escalated problems or complaints to relevant supervisor or manager for resolution
Shift Manager
Wendeys
Fredericton, NB
01.2024 - 01.2025
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
Education
Bachelor Of Hospitality And Management -
Ascenda School of Management
Associate of Arts - Economics
Coquitlam College
Coquitlam, BC12.2021
Associate of Science - Maths
Okanagan College
Kelowna, BC09.2018
No Degree - Computer And Information Systems
Soft Tech
Punjab04.2018
Skills
- Accounting
- Coordinate Events
- Train Employees
- Order Management
- Performance Tracking and Evaluations
- Sales Activities
- Manage Budgets
- Inventory
- Professionalism
- Punctuality
Timeline
Workforce Coordinator
Shannex Nursing Home
01.2024 - Current
Shift Manager
Wendeys
01.2024 - 01.2025
Department Manager
McDonald's Restaurant
05.2022 - 10.2023
Assistant Manager
McDonald's Restaurant
11.2019 - 12.2021
Associate
Lush Cosmetics
09.2019 - 01.2020
Associate
Amazon
06.2019 - 09.2019
Crew Member
McDonald's Restaurant
08.2018 - 04.2019
Bachelor Of Hospitality And Management -
Ascenda School of Management
Associate of Arts - Economics
Coquitlam College
Associate of Science - Maths
Okanagan College
No Degree - Computer And Information Systems
Soft Tech