Navneet Kaur
Brampton,Canada
Summary
Detail-oriented IT Analyst with expertise in IT infrastructure management and system optimization. Proven ability to enhance workflows and provide technical support, minimizing downtime and improving user experience.
Overview
8
8
years of professional experience
Work History
Warehouse Associate
Packmetrics Inc.
Vaughan, Canada
03.2024 - Current
- Perform packing, labeling, and assembly line tasks to ensure timely and accurate order fulfillment.
- Operate warehouse equipment and follow safety procedures to maintain a safe working environment.
- Collaborate with team members to meet daily production and shipping targets.
IT Analyst
Intelora Software Pvt. Ltd.
Haryana, India
01.2020 - 12.2023
- Conducted in-depth analysis of IT systems to optimize workflows and increase efficiency.
- Provided technical support and troubleshooting to end users, ensuring minimal downtime.
- Installed, configured, and upgraded software/hardware, including printers, networks, and applications.
- Monitored system performance and implemented regular maintenance, backups, and data restoration.
- Collaborated with developers and cross-functional teams to resolve escalated technical issues.
IT Coordinator
Intelora Software Pvt. Ltd.
Haryana, India
01.2018 - 12.2020
- Implemented IT protocols and security policies across departments to enhance system reliability.
- Acted as primary liaison between end users and senior IT support, improving communication and resolution speed.
- Trained staff on IT systems and network usage, reducing recurring support issues.
- Maintain licenses and upgrade schedules.
- Collaborate with other professionals to maintain standards and functionality.
Education
Graduate Certificate - Human Resources and Business Management
Algoma University
Brampton, ON08.2025
Bachelor of Technology - Computer Science and Technology
Kurukshetra University
Haryana, India01.2018
Skills
- IT Infrastructure Management
- System & Network Monitoring
- Troubleshooting & Repairs
- Data Backup & Restoration
- End-User Training & Support
- MS Office Suite
- Windows
- Networking Tools
- Human resources
- Data analysis
- Technical support
- Project management
- Effective communication
- IT troubleshooting
Additional Information
Eligible to work in Canada, Strong communication and teamwork skills developed through IT and warehouse experience, Multilingual: English, Hindi, Punjabi
Timeline
Warehouse Associate
Packmetrics Inc.
03.2024 - Current
IT Analyst
Intelora Software Pvt. Ltd.
01.2020 - 12.2023
IT Coordinator
Intelora Software Pvt. Ltd.
01.2018 - 12.2020
Graduate Certificate - Human Resources and Business Management
Algoma University
Bachelor of Technology - Computer Science and Technology
Kurukshetra University
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