Chirag Patel
Edmonton
Summary
Dynamic IT operations and program governance professional with over 19 years of experience across diverse sectors, including banking, energy, IT services, BFSI, retail, manufacturing, government, and telecom. Proven expertise in designing and implementing impactful training programs that enhance team collaboration and adapt to evolving organizational needs. Recognized for delivering measurable results that boost employee performance and drive consistent growth through strategic training solutions. Equipped with exceptional communication, leadership, and problem-solving skills, serving as a reliable and adaptable asset to any organization.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Warehouse Associate
Amazon
05.2023 - Current
- As a Warehouse Associate.
- Offloading delivery trucks transporting merchandise into the warehouse.
- Arranging incoming deliveries in designated storage areas.
- Performing warehouse duties using pallet jacks, cherry pickers, and forklifts.
- Reading and deciphering work orders.
- Locating and extracting merchandise from shelves and storage areas.
- Confirming merchandise information matches that of the work order.
- Inspecting the merchandise for damage, flaws, and irregularities.
- Packing the merchandise for delivery.
- Transporting the packed items to the delivery trucks.
- Finalizing the work order and updating the database.
- Adhering to state health and safety practices.
- Consistently lifted materials weighing as much as 50 pounds.
Restaurant Manager
PAPA JOHN’s.
12.2019 - 04.2023
- Oversaw daily restaurant operations, ensuring compliance with health and safety standards.
- Trained and mentored staff to enhance service quality and operational efficiency.
- Implemented inventory management strategies, reducing waste and optimizing supply chain processes.
- Analyzed sales data to identify trends, driving targeted promotions for increased revenue.
- Developed staff schedules to align with peak business hours, improving customer service delivery.
- Fostered a positive work environment through conflict resolution and team-building activities.
Training Coordinator
Yogin Technologies Pvt Ltd.
05.2016 - 08.2019
- Developed training programs to enhance employee skills and knowledge.
- Facilitated onboarding processes for new hires, improving acclimation and productivity.
- Assessed training effectiveness through feedback and performance metrics, driving continuous improvement.
- Collaborated with department heads to identify training needs aligned with organizational goals.
- Collaborated with department managers to design customized training plans aligned with organizational goals.
- Facilitated communication between trainers and participants before and after sessions to ensure clear expectations and follow-up support were provided as needed.
- Streamlined training logistics, from scheduling to resource allocation, ensuring efficient use of time and materials.
- Trained and mentored 80 new personnel hired to fulfill various roles.
- Identified workers with specific skill sets to recommend for promotions or raises, increasing internal hiring by 20%.
Service Desk Manager
Collabera Technology Pvt Ltd.
04.2014 - 03.2016
Operation Manager – IT
Wipro InfoTech
06.2008 - 03.2014
Assistant Manager – IT
Spencer’s Retail Ltd.
11.2007 - 06.2008
IT Area Lead
Future Grope
05.2005 - 11.2007
Executive System Engineer
Sunrise Polymers
06.2003 - 05.2005
Hardware and Networking Engineer
OM InfoTech
09.2002 - 03.2003
Hardware and Networking Engineer
Maxwell Computer Consultancy
04.1999 - 05.2002
Skills
- Warehouse operations
- Inventory organization
- New employee training
- Exceptional communicator
- Training delivery
- Problem-solving
- IT infrastructure management
- Document management
Languages
English
Full Professional
Hindi
Full Professional
Certification
- ITIL V3 Foundation in March 2011
- JETKING (ADCHN) in 2003
Timeline
Warehouse Associate
Amazon
05.2023 - Current
Restaurant Manager
PAPA JOHN’s.
12.2019 - 04.2023
Training Coordinator
Yogin Technologies Pvt Ltd.
05.2016 - 08.2019
Service Desk Manager
Collabera Technology Pvt Ltd.
04.2014 - 03.2016
Operation Manager – IT
Wipro InfoTech
06.2008 - 03.2014
Assistant Manager – IT
Spencer’s Retail Ltd.
11.2007 - 06.2008
IT Area Lead
Future Grope
05.2005 - 11.2007
Executive System Engineer
Sunrise Polymers
06.2003 - 05.2005
Hardware and Networking Engineer
OM InfoTech
09.2002 - 03.2003
Hardware and Networking Engineer
Maxwell Computer Consultancy
04.1999 - 05.2002