Navneet Kaur
Brampton,ON
Summary
Dynamic and results-driven professional with extensive experience in operations management at the restaurant . Proven track record in enhancing customer satisfaction and optimizing labor costs. Skilled in team leadership and money handling, with a strong focus on staff training and development to drive performance and efficiency.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Assistant Manager
Harveys/ Swiss Chalet
Dartmouth, NS
05.2023 - 01.2025
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
Restaurant Manager
Mezza Lebanese Kitchen
Halifax, NS
11.2021 - 04.2023
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Reconciled cash and credit card transactions to maintain accurate records.
- Correctly calculated inventory and ordered appropriate supplies.
- Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
Prep Cook
Fresh Prep Kitchens
Vancouver, BC
05.2021 - 10.2021
- Demonstrated strong multitasking abilities, managing multiple food stations simultaneously without compromising quality or speed.
- Washed, peeled, and cut fruits and vegetables in advance to save time on food preparation.
- Maintained clean, hygienic kitchen workspace by sweeping, mopping, and taking out trash.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
Sales Associate
7-eleven
Surrey, BC
05.2020 - 05.2021
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Concierge
Shield Security Services
Vancouver, BC
01.2019 - 01.2020
- Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
- Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Maintained front desk's concierge book to provide visitors with access to relevant local information.
Education
Associate's Degree - Biology
Douglas College
New Westminster, None09.2021
Medical
Sri Guru Harkrishan Public School
Amritsar08.2018
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Staff training and development
- Operations management
Languages
English
Professional Working
Punjabi
Native or Bilingual
Hindi
Native or Bilingual
Certification
Food Safety Certificate
Timeline
Assistant Manager
Harveys/ Swiss Chalet
05.2023 - 01.2025
Restaurant Manager
Mezza Lebanese Kitchen
11.2021 - 04.2023
Prep Cook
Fresh Prep Kitchens
05.2021 - 10.2021
Sales Associate
7-eleven
05.2020 - 05.2021
Concierge
Shield Security Services
01.2019 - 01.2020
Associate's Degree - Biology
Douglas College
Medical
Sri Guru Harkrishan Public School