NAVNEET KAUR
Kitchener,ON
Summary
oriented General Manager with a track record of exceeding sales targets and driving profitability. Successfully implemented strategic marketing initiatives to enhance customer engagement and brand awareness. Proven ability to recruit, train, and motivate high-performing teams, resulting in improved employee satisfaction and retention. Demonstrates expertise in cost control measures and collaboration with senior management to achieve business objectives. Strong skills in recruiting, training, teamwork, and product sales.
Overview
7
7
years of professional experience
1
1
Certification
Work History
General Manager
Domino's pizza
Kitchener
10.2019 - Current
- Successfully achieved and exceeded sales targets, resulting in increased revenue and profitability
- Implemented strategic marketing initiatives to drive customer engagement and rise brand awareness
- Proven ability to recruit, train and motivate a high-performing team, resulting in improved employee satisfaction and retention
- Implemented cost-control measures to optimize expenses while maintaining quality standards
- Collaborated with senior management to develop business strategies and achieve company objectives.
Customer Service Representative Team Lead
Popeyes
Waterloo, Ontario
05.2018 - 09.2019
- Process cash transactions accurately and efficiently
- Handle cash, credit and debit card payments, ensuring accuracy and proper change
- Resolve customer inquiries and complaints in a professional and courteous manner
- Adhere to food safety and hygiene standards to ensure a safe dining environment.
Customer Service Representative
Omaxe Outlet
Patiala, Punjab
08.2017 - 03.2018
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
Education
Global Hospitality Management - Hospitality Management
Conestoga college
Kitchener, ON12.2019
Global Business Management - Business
Conestoga college
Kitchener, ON12.2018
Bachelor of commerce professional - Commerce
Punjabi university
Patiala, Punjab05.2017
Skills
- Teamwork and collaboration
- Product and service sales
- Policy and procedures adherence
- Performance evaluations
- Trustworthy and reliable with a strong sense of responsibility
- Demonstrates a cheerful and welcoming attitude
- Facility Management
- Schedule Management
- Multitasking
- Leadership and team building
- Staff Training and Development
- Customer Relationship Management
- Distribution Management
- Professionalism
- Market Analysis and Marketing Strategies
- Problem-Solving
- Effective Communication
- Financial Administration
- Advertising and marketing
- Expense Control
- Staff Supervision
- Service Quality Improvement
- Business Administration
- Quality Management
- Recruitment
- Cross-Cultural Communications
- Customer Relations
- Budget Allocation
Certification
- Food safety certificate
- Smart serve Management
Availability
Full time: Monday to Sunday
Languages
- Hindi, Native
- Punjabi, Native
- English, Fluent
Timeline
General Manager
Domino's pizza
10.2019 - Current
Customer Service Representative Team Lead
Popeyes
05.2018 - 09.2019
Customer Service Representative
Omaxe Outlet
08.2017 - 03.2018
Global Hospitality Management - Hospitality Management
Conestoga college
Global Business Management - Business
Conestoga college
Bachelor of commerce professional - Commerce
Punjabi university