Navjot Soni
Customer Service. RIBO Level 1
Mississauga,ON
Summary
Detail-oriented and client-focused professional with RIBO Level 1 certification (April 2025) and over three years of experience in regulated, high-integrity roles. Background in customer service, documentation, and compliance in healthcare and testing services. Adept at handling confidential information, supporting clients through needs-based communication, and maintaining operational accuracy—key skills directly applicable to brokerage support, claims processing, and client service in the insurance sector. Ready to contribute to a high-performing insurance team and grow in a licensed advisor or administrative support capacity.
Overview
4
4
years of professional experience
2020
2020
years of post-secondary education
4
4
Certifications
3
3
Languages
Work History
Test Day Invigilator
BITTS Testing Services
10.2024 - Current
- Prepare and set up testing environments, verifying candidate identities and distributing materials in compliance with strict guidelines.
- Monitor exam sessions to uphold integrity, enforce regulations, and address technical or procedural issues promptly.
- Deliver clear instructions, manage timekeeping, and maintain a calm and professional testing atmosphere.
- Secure and organize test materials post-exam, ensuring confidentiality and accuracy in reporting.
- Act as a reliable point of contact for candidates, promoting fairness and professionalism throughout the assessment process.
Psychologist
Midha Neuropsychiatry & De-addiction Hospital
12.2020 - 01.2024
- Built strong therapeutic relationships, fostering a safe and trusting space for clients.
- Conducted comprehensive psychological assessments, identifying cognitive, emotional, and behavioural concerns to design personalized treatment plans.
- Handled 25–30 sessions per week with strong time management and documentation discipline.
- Managed sensitive client records and conducted needs assessments—parallels to understanding client insurance needs and building trust.
Education
Master of Arts - Psychology
Panjab University
Skills
Client onboarding & support
Certification
RIBO Level 1 Exam, 04/25
Additional Information
Paper Presentations:
Study on: Gratitude and psychological well-being during the process of aging- a comparative study, 56th National and 25th International Conference of Indian Academy of Applied Psychology (IAAP)
Paper Publications:
COVID-19: To study self-compassion, fear of failure, and psychological well-being among job seeking individuals among men and women, International journal of Indian psychology, 11/20, 12/20
Timeline
Test Day Invigilator
BITTS Testing Services
10.2024 - Current
Psychologist
Midha Neuropsychiatry & De-addiction Hospital
12.2020 - 01.2024
Master of Arts - Psychology
Panjab University
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