Summary
Overview
Work History
Education
Skills
Certification
Additional Information
Timeline
Generic

Navjot Soni

Customer Service. RIBO Level 1
Mississauga,ON

Summary

Detail-oriented and client-focused professional with RIBO Level 1 certification (April 2025) and over three years of experience in regulated, high-integrity roles. Background in customer service, documentation, and compliance in healthcare and testing services. Adept at handling confidential information, supporting clients through needs-based communication, and maintaining operational accuracy—key skills directly applicable to brokerage support, claims processing, and client service in the insurance sector. Ready to contribute to a high-performing insurance team and grow in a licensed advisor or administrative support capacity.

Overview

4
4
years of professional experience
2020
2020
years of post-secondary education
4
4
Certifications
3
3
Languages

Work History

Test Day Invigilator

BITTS Testing Services
10.2024 - Current
  • Prepare and set up testing environments, verifying candidate identities and distributing materials in compliance with strict guidelines.
  • Monitor exam sessions to uphold integrity, enforce regulations, and address technical or procedural issues promptly.
  • Deliver clear instructions, manage timekeeping, and maintain a calm and professional testing atmosphere.
  • Secure and organize test materials post-exam, ensuring confidentiality and accuracy in reporting.
  • Act as a reliable point of contact for candidates, promoting fairness and professionalism throughout the assessment process.

Psychologist

Midha Neuropsychiatry & De-addiction Hospital
12.2020 - 01.2024
  • Built strong therapeutic relationships, fostering a safe and trusting space for clients.
  • Conducted comprehensive psychological assessments, identifying cognitive, emotional, and behavioural concerns to design personalized treatment plans.
  • Handled 25–30 sessions per week with strong time management and documentation discipline.
  • Managed sensitive client records and conducted needs assessments—parallels to understanding client insurance needs and building trust.

Education

Master of Arts - Psychology

Panjab University

Skills

Client onboarding & support

Certification

RIBO Level 1 Exam, 04/25

Additional Information

Paper Presentations:

Study on: Gratitude and psychological well-being during the process of aging- a comparative study, 56th National and 25th International Conference of Indian Academy of Applied Psychology (IAAP)

Paper Publications:

COVID-19: To study self-compassion, fear of failure, and psychological well-being among job seeking individuals among men and women, International journal of Indian psychology, 11/20, 12/20



Timeline

Test Day Invigilator

BITTS Testing Services
10.2024 - Current

Psychologist

Midha Neuropsychiatry & De-addiction Hospital
12.2020 - 01.2024

Master of Arts - Psychology

Panjab University
Navjot SoniCustomer Service. RIBO Level 1