Jessica Brietzke
Calgary,AB
Summary
Experienced and results-driven Client Success Manager with many years of expertise in relationship management, customer retention, and client satisfaction. Adept at developing and nurturing strong client relationships, identifying growth opportunities, and ensuring effective communication across cross-functional teams. Skilled in managing high-pressure situations, resolving client issues, and driving business outcomes through strategic problem-solving. Seeking to leverage my background in client success and account management to contribute to a dynamic relationship management role.
Overview
5
5
years of professional experience
Work History
Relationship Manager
Bolster
Calgary, AB
09.2023 - 10.2024
- Cultivate and maintain strong relationships with key clients, ensuring high levels of satisfaction and engagement.
- Identify upsell and cross-sell opportunities, contributing to revenue growth.
- Proactively identify clients at risk of churn, and implement strategies to retain them.
- Address client concerns promptly, ensuring a timely and effective resolution to issues.
- Analyze client data and feedback to inform business decisions, and optimize service delivery.
Sales Development Representative
Bolster
Calgary, AB
09.2022 - 09.2023
- Supported the sales team in booking meetings and driving inbound and outbound sales efforts
- Conducted high-volume outbound calling to establish initial relationships and generate leads
- Worked closely with Account Executives to align sales efforts and ensure seamless transitions
- Provided quality control and reporting on lead generation and sales outcomes
Customer Service Representative
Arani
Calgary, AB
12.2021 - 10.2022
- Provided exceptional customer service, addressing client inquiries, and resolving issues efficiently
- Managed data entry, created orders and quotes, and tracked shipping and order statuses
- Collaborated closely with the sales team to ensure accurate and timely order processing
- Assisted with call routing, scheduling, and administrative support to enhance team efficiency
Client Success Manager
The Virtual Gurus
Calgary, AB
06.2019 - 10.2021
- Managed onboarding for new clients, ensuring smooth transitions and a strong foundation for long-term relationships
- Acted as the primary point of contact for clients, ensuring their needs were met and fostering loyalty
- Collaborated with sales and operations teams to address client concerns and deliver timely solutions
- Identified and resolved issues proactively, maintaining clear communication with senior management
- Supported clients through retention efforts, working to ensure their satisfaction and minimize churn
- Documented client feedback and challenges, providing actionable insights for continuous improvement
- Led internal process improvements and adapted to evolving client needs as the team scaled
Education
Graduated -
Robertson College
Calgary, AB01.2018
Skills
- Client & Account Relationship Management
- Strategic Retention & Growth
- Cross-functional Collaboration
- Project Management & Multitasking
- Client Onboarding & Support
- Data Analysis & Decision Making
- Conflict Resolution & Problem Solving
- Sales Support & Upselling
- Effective Communication & Negotiation
- Effective customer communication
- Service support
- Customer Relationships
- Issue Resolution
- Account Management
- Relationship building and management
- Overcoming Objections
- Client Engagement
- New business generation
- Customer Portfolio Management
- Team Leadership
Timeline
Relationship Manager
Bolster
09.2023 - 10.2024
Sales Development Representative
Bolster
09.2022 - 09.2023
Customer Service Representative
Arani
12.2021 - 10.2022
Client Success Manager
The Virtual Gurus
06.2019 - 10.2021
Graduated -
Robertson College
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