Navjot Singh
Saint John,NB
Summary
Motivated individual with business acumen and willingness to take on challenging roles. Tech-savvy and quick learning with technical know-how, social media expertise and sales abilities to support and drive substantial growth. Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Bank of Nova Scotia
Saint John, New Brunswick
05.2024 - Current
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
Team Member
Tim Hortons
Saint John, NB
07.2023 - 08.2024
- Take customers' orders
- Clean, peel, slice and trim foodstuffs using manual and electric appliances
- Use deep fryer, grill, oven, dispensers and other equipment to prepare fast food items such as sandwiches, hamburgers, fries, salads, ice cream dishes, milkshakes and other beverages
- Portion, assemble, and wrap food or place it directly on plates for service to patrons, and package take-out food
- Use equipment to prepare hot beverages such as coffee and tea specialties
- Serve customers at counters or buffet tables
- Stock refrigerators and salad bars and keep records of the quantities of food used
- May receive payment for food items purchased.
Sheet Metal Worker
Atmosphere AC Systems
Coquitlam, BC
11.2022 - 07.2023
- Read engineering and architectural drawings, sketches and work specifications to be performed, and lay out, measure and mark sheet metal according to drawings or templates
- Develop patterns for sheet metal using computer-assisted design and drafting (CAD) software package
- Operate light metalworking machines such as shears, brakes, punches, and drill presses, including computer numerical control (CNC) equipment to cut, bend, punch, drill, shape or straighten sheet metal
- Operate computerized laser or plasma cutting equipment to cut sheet metal
- Install and use rigging and hoisting equipment
- Fit and join sheet metal parts using riveting, welding, soldering and similar equipment to fabricate products such as ventilation shafts, exhaust hoods, eavestroughs, partition frames, air and heat ducts, material handling systems, roof decking and sheet metal buildings
- Install sheet metal products according to specifications and building codes
- Grind and buff seams, joints and rough surfaces
- Inspect product quality and installation to ensure conformance to specifications.
Personal Banking Representative
Canadian Imperial Bank of Commerce
Saint John, NB
12.2021 - 10.2022
- Open new personal and non-personal accounts, and provide access to automated banking machine, telephone banking and online banking services
- Interview applicants for personal, mortgage, student and business loans
- Promote the sale of deposit, investment, credit and loan products and services
- Assist clients by proposing solutions to address financial objectives such as business expansion, debt management, investment and other financial goals
- Submit credit applications to branch or credit manager with recommendations for approval or rejection; or approve or reject applications within authorized limits ensuring that credit standards of the institution are respected
- Prepare statements on delinquent accounts and forward irreconcilable accounts for collector action
- Act as joint custodian for cash and securities.
Production Manager
McDonald's
Saint John, NB
01.2021 - 10.2022
- Supervise, coordinate and schedule the activities of staff who prepare, portion and serve food
- Estimate and order ingredients and supplies required for meal preparation
- Prepare food order summaries for chef according to requests from dieticians, patients in hospitals or other customers
- Establish work schedules and procedures
- Maintain records of stock, repairs, sales and wastage
- Train staff in job duties, and sanitation and safety procedures
- Supervise and check assembly of regular and special diet trays and delivery of food trolleys to hospital patients
- Ensure that food and service meet quality control standards
- May participate in the selection of food service staff and assist in the development of policies, procedures and budgets
- May plan cafeteria menus and determine related food and labour costs.
Education
Associate's degree in Arts -
Columbia College
Vancouver, BC04.2020
Skills
- Excellent communication skills
- Customer service orientation
- Relationship building and management
- Sales experience
- Problem-solving skills
- Adaptability
- Team player
- Organizational skills
- Banking Policies and Procedures
- Sales expertise and Upselling
- Positive Attitude
Timeline
Customer Service Representative
Bank of Nova Scotia
05.2024 - Current
Team Member
Tim Hortons
07.2023 - 08.2024
Sheet Metal Worker
Atmosphere AC Systems
11.2022 - 07.2023
Personal Banking Representative
Canadian Imperial Bank of Commerce
12.2021 - 10.2022
Production Manager
McDonald's
01.2021 - 10.2022
Associate's degree in Arts -
Columbia College
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