Navjot Kaur
Brampton,ON
Summary
Dynamic customer service professional with proven success at Skip The Dishes, adept at resolving conflicts and enhancing customer satisfaction. Skilled in problem-solving and active listening, I effectively managed high-stress situations, fostering loyalty and repeat business. Committed to delivering exceptional service while maintaining accuracy in transactions and adapting to diverse customer needs.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Customer Service Representative
Skip The Dishes
10.2024 - 05.2025
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Cashier
Circle K
04.2024 - 09.2024
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
Education
Management in Community Services - Social Sciences
Conestoga College Institute of Technology And Advanced Learning
Kitchener, None04-2025
Heath And Social System Navigation - Health Sciences
Conestoga College Institute of Technology And Advanced Learning
Kitchener, ON04-2024
Skills
- Customer service
- Problem-solving
- Active listening
- Adaptability and flexibility
- Team Lead
- Active Listener
- Customer satisfaction measurement
Languages
Punjabi
Full Professional
Certification
- First Aid Certification
- CPR
- G2 License
- technical Support Fundamentals
Timeline
Customer Service Representative
Skip The Dishes
10.2024 - 05.2025
Cashier
Circle K
04.2024 - 09.2024
Management in Community Services - Social Sciences
Conestoga College Institute of Technology And Advanced Learning
Heath And Social System Navigation - Health Sciences
Conestoga College Institute of Technology And Advanced Learning
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