NAVJOT KAUR
Winnipeg
Summary
Developed strong analytical and problem-solving skills in fast-paced banking environment. Adept at managing client relationships and providing tailored financial advice. Seeking to transition into new field where these skills can create meaningful impact. Offering solid foundation in financial concepts and passion for customer service. Brings ability to quickly learn and apply banking regulations and procedures.
Overview
3
3
years of professional experience
Work History
Senior Banking Advisor
Royal Bank of Canada, RBC
06.2024 - Current
- Extended and sustained relationships with customers to maintain and grow business.
- Increased client satisfaction by providing personalized banking solutions and financial advice.
- Educated customers on digital banking platforms, encouraging adoption of online services for convenience and efficiency benefits.
- Strengthened customer relationships through timely follow-ups and proactive communication.
- Handling ERM responsibilities and Assisted in training new employees, sharing best practices in achieving excellent customer service standards.
Credit Card Advisor
Royal Bank of Canada, RBC
10.2022 - 06.2024
- Built strong relationships with customers to increase retention and loyalty.
- Improved customer satisfaction by efficiently addressing and resolving credit card disputes and inquiries.
- Evaluated customer creditworthiness and financial statements to determine credit limits.
- Provided exceptional customer service, leading to increased client retention rates and positive referrals from satisfied customers.
- Recommended products and services to meet customers' credit card and banking needs.
- Coordinated with other departments to verify timely and accurate processing of credit card applications and payments.
Education
Applied Human Resource Management -
University of Manitoba
Winnipeg, Manitoba01.2019
Master of Computer Application - undefined
Lovely Professional University
01.2017
Skills
- Strong communication skills
- MS office Expertise
- Strong organizational and planning skills
- Excellent time management skills and ability to multitask and prioritize work
- Great mathematical and cash handling skills
- Reliable and hard working
Timeline
Senior Banking Advisor
Royal Bank of Canada, RBC
06.2024 - Current
Credit Card Advisor
Royal Bank of Canada, RBC
10.2022 - 06.2024
Master of Computer Application - undefined
Lovely Professional University
Applied Human Resource Management -
University of Manitoba
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