Navjot Kaur
Regina,SK
Summary
Skilled Shift Manager with strong experience in overseeing operations, leading teams, and ensuring customer satisfaction. Proven abilities in staff training, scheduling, and inventory management. Demonstrated success in enhancing productivity and streamlining processes for efficiency. Committed to maintaining high quality standards and implementing company policies effectively.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Shift Manager
KFC FMI
Regina, Saskatchewan
01.2022 - Current
- Directed and led employees and team members on effective operations, methods and procedures.
- Managed the scheduling of staff shifts to ensure adequate coverage at all times.
Sales Associate
Winners and Homesense
Regina, SK
12.2023 - 06.2024
- Answered customer inquiries regarding product features, pricing, and availability.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
Customer Service Representative
A&W
Regina, SK
01.2023 - 12.2023
- Contacted customers about potential service upgrades, new services and account changes.
- Resolved customer complaints promptly and efficiently.
Warehouse Worker
Loblaws
Regina, SK
09.2022 - 12.2022
- Moved large and bulky items manually or with pallet jacks or forklifts.
- Coordinated cargo unloading with other workers to achieve efficient and safe transportation.
Food and Beverage Attendant and Baker
Tim Hortons
, SK
07.2021 - 09.2022
- Prepared and served drinks and food items according to company standards.
- Greeted and seated customers in a timely and friendly manner.
Customer Service Representative
KFC FMI
Regina, SK
06.2019 - 01.2022
- Monitored customer satisfaction levels through surveys and feedback forms.
- Developed strong customer relationships to encourage repeat business.
Fresh Food Associate
Freshi
Regina, SK
02.2021 - 09.2021
- Answered store and merchandise questions and led customers to wanted items.
- Cleaned and stocked produce shelves, ensuring freshness of all items.
Customer Service Representative
Red Swan Pizza
Regina, SK
05.2019 - 02.2021
- Strengthened customer retention by offering discount options.
- Monitored customer satisfaction levels through surveys and feedback forms.
Education
Office Administration - Arts
University of Regina
Regina, SK05-2021
Skills
- Inventory management
- Employee training
- Operational procedures
- Team leadership
- Scheduling staff
- Sales strategies
- Conflict resolution
- Cash handling
Certification
- Food Safety Certificate
Timeline
Sales Associate
Winners and Homesense
12.2023 - 06.2024
Customer Service Representative
A&W
01.2023 - 12.2023
Warehouse Worker
Loblaws
09.2022 - 12.2022
Shift Manager
KFC FMI
01.2022 - Current
Food and Beverage Attendant and Baker
Tim Hortons
07.2021 - 09.2022
Fresh Food Associate
Freshi
02.2021 - 09.2021
Customer Service Representative
KFC FMI
06.2019 - 01.2022
Customer Service Representative
Red Swan Pizza
05.2019 - 02.2021
Office Administration - Arts
University of Regina