NAVJOT KAUR
Brampton,ON
Summary
Expertise and commitment to delivering high service and continuous engagement to customers from all walks of life. Seeking a stable full-time position and am excited to work for this organization. Developed strong organizational and coordination skills within fast-paced office environment, transitioning into new field. Demonstrated ability to manage schedules, handle correspondence, and support team projects effectively. Looking to leverage these transferrable skills to add value and drive results in different industry.
Overview
5
5
years of professional experience
Work History
Administrative Assistant
Maritime Ontario Freight Works
10.2022 - Current
- Support customers to ensure all paperwork and shipments meet customs requirements and customer expectations
- Working with the dock department & Freight Handlers to resolve billing issues and requesting Bills of Lading when needed
- Entering notes and updating freight descriptions and exceptions in the customer service database
- Responding to customer calls/e-mails to both internal and external customers
- Responsible for obtaining required documentation and processing it through the E-manifest system
- Operating a keyboard or other data entry device to enter data into the computer
- Entering alphabetic, numeric, or symbolic data from source documents into the computer following the format displayed on the screen
- Comparing data entered with source documents, or re-entering data in verification format on screen to detect errors
- Compiling, sorting, and verifying the accuracy of data to be entered
- Keeping a record of work completed
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
Accident Benefit Clerk - Internship
Noor Legal Services
09.2024 - 12.2024
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
- Improved customer satisfaction by promptly answering inquiries and providing accurate information.
- Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
- Contacting insurers, clients, and third parties, and drafting correspondence.
- Completing OCF forms, preparing medical summaries, and preparing document brief.
- Scanning, photocopying, and coordinating with clients.
Supervisor
Tim Hortons
10.2020 - 06.2022
- Time and Priority Management
- One year experience in a Supervisor Position
- Scheduling staff according to the work environment needs
- Accuracy in operating all the equipment available on the sight
- Running shifts in a fast-paced environment
- Prioritized work and adjustment of the people to bring productivity to the highest
Sales Associate
Cellicon
02.2020 - 08.2020
- Assisting customers and helping them by providing exceptional customer service
- Efficiency in closing deals and promoting products
- Worked as an independent sales associate by maintaining everything on the floor
- Organizing products and cash handling
Education
PARALEGAL CERTIFICATION -
The Humber Institute of Technology And Advanced Learnings
12.2024
BUSINESS MANAGEMENT-FINANCIAL SERVICES -
The Humber Institute of Technology and Advanced Learnings
CANADIAN INVESTMENT FUNDS COURSE (CIFC by IFSE) -
Skills
- Selling policies
- Attention to detail
- Customer feedback management
- Cash handling
- Mathematical skills
- Analytical skills
- Customer service
- Computer skills
- Sales target achievement
- Work ethics
- Relationship building
- Upselling
- Multi-tasking
- Digital awareness
- Data entry
- Office administration
Timeline
Accident Benefit Clerk - Internship
Noor Legal Services
09.2024 - 12.2024
Administrative Assistant
Maritime Ontario Freight Works
10.2022 - Current
Supervisor
Tim Hortons
10.2020 - 06.2022
Sales Associate
Cellicon
02.2020 - 08.2020
PARALEGAL CERTIFICATION -
The Humber Institute of Technology And Advanced Learnings
BUSINESS MANAGEMENT-FINANCIAL SERVICES -
The Humber Institute of Technology and Advanced Learnings
CANADIAN INVESTMENT FUNDS COURSE (CIFC by IFSE) -
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