Parneet Kaur
Brampton
Summary
Experienced with coordinating and managing dispatch activities to ensure efficient operations. Utilizes strong organizational skills to maintain effective communication and timely delivery schedules. Knowledge of team leadership and problem resolution in fast-paced environments.
Overview
7
7
years of professional experience
Work History
Dispatch Supervisor
Maritime Ontario Freight Lines
05.2022 - Current
- Supervised team of 8 dispatchers, 2 dock supervisors, 2 operations Coordinators and provided training focused on maximizing overall performance.
- Managed daily workloads, ensuring all available personnel were utilized effectively to meet service demands.
- Tracked KPIs on daily basis including On-time delivery, missed deliveries and empty miles etc.
- Managed day-to-day operations of city dispatch department by assigning trucks and empties to drivers and also managed Linehaul dispatch duties.
- Created a positive work environment through open communication channels and fostering teamwork among staff members.
- Streamlined dispatch operations by implementing efficient scheduling and routing strategies.
- Conducted regular audits on dispatcher call logs, identifying discrepancies and recommending corrective actions when necessary.
- Consolidate and organize LTL shipments into optimized delivery routes to enhance transit efficiency and customer satisfaction, while minimizing transportation costs.
- Developed comprehensive performance reports for senior management, identifying areas for improvement and growth opportunities.
- Answered average of 100 calls per day to track delivery progress to identify possible delays and provide real-time updates to customers.
- Co-ordinate with the dock each day to confirm the number of loads to be shipped within the GTA.
- Generated reports to track deliveries and maintain proper records and documentation.
- Communicated with warehouse staff to facilitate proper loading and unloading of orders.
- Coordinated with drivers to facilitate efficient delivery routes and timely deliveries.
- Collaborated closely with other departments within the organization to optimize workflow processes across teams.
- Recruited highly qualified candidates, conducting interviews and providing onboarding support for new hires in the dispatch department to increase productivity by 97.5%.
- kept track on IBRIGHT to monitor the temperature and ensure that the trailers we are loading are running in the proper temperature modes.
- Kept track on C3 appointment for inbound loads and booking for outbound loads.
Dispatch Lead
Logistics Alliance
02.2020 - 04.2022
- Developed strong relationships with drivers, fostering a positive work environment and efficient team collaboration.
- Worked on load plan to ensure that the freight is being shipped every day without delays.
- Make sure that all freight is properly loaded, documented, and dispatched promptly to meet service standards.
- Created a safe working environment through strict adherence to safety guidelines within the dispatch area.
- Managed inventory levels effectively to reduce waste while meeting demand efficiently by carefully monitoring stock usage trends.
- Trained new employees on company policies, procedures, and best practices within the dispatch department.
- Monitored employee performance regularly through assessments and feedback sessions leading to continuous improvement opportunities.
- Responded to emails and calls from drivers and carriers to keep track on pickups and deliveries.
- Maintained accurate records of dispatched orders, deliveries, and associated documentation for future reference or audits.
- Co-ordinate with other departments to ensure that dock is getting inbound paperwork in a timely manner so that there are no delays in shipping loads.
- Scheduled deliveries and pickups according to customer needs.
- Monitored flow of paperwork and directed information to appropriate departments.
- Adjusted delivery appointments to accommodate potential weather-related or mechanical delays experienced by drivers.
Dispatcher
Logistics Alliance
02.2019 - 01.2020
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Updated the system with the trailer numbers being delivered to all specified customers.
- Generated reports to track deliveries and maintain proper records and documentation.
- Maintained regular communication with drivers via phone or emails to track progress, address issues, and provide updates
- Quickly identified and solve problems that arise on the road, such as route changes, mechanical breakdowns, or customer complaints.
- Match the right driver to the appropriate vehicle based on the type of load and route.
- Communicated with customers to confirm deliveries, answer inquiries, and provide status updates on freight.
- Worked with warehouse teams, truck maintenance crews, and other departments to ensure smooth and timely operations.
- Begin inquiries into the reasons behind the damage or shortage of consignments.
- Responsible for all pickups and deliveries within GTA
Billing Associate
Ameri-Can Freight Systems
05.2018 - 02.2019
- Executed billing tasks and recorded information in company databases.
- Identified, researched, and resolved billing variances to maintain system accuracy and currency.
- Received bill of ladings from drivers and processed them for dock to offload the freight.
- Provided exceptional customer service in handling billing inquiries, resolving disputes promptly and professionally.
- Kept the note of overage, shortage and damages in the system.
- Responded to emails from Vendors, Shippers, drivers and dock in a timely manner
- Maximized efficiency within the department by cross-training team members on various aspects of the billing cycle.
- Worked with multiple departments to check proper billing information.
- Performed Scanning and indexing with current invoices, bills and contact information.
Education
Post-Graduate Diploma - International Business Management
Northern College of Applied Arts And Technology
TorontoSkills
- Transportation coordination
- Employee training
- Experience with Truck-Mate
- Fluent in English, Hindi and Punjabi
- Logistics Planning
- City Dispatch
- Ability to work in high pressure environment
- Leadership abilities
- Problem Solving
- Process improvement Strategies
- Interpersonal and written communication
- Expert with Microsoft office
- Team player
- Self-Motivated
- Computer proficient & time management
- Demand Forecasting
Languages
English
Punjabi
Hindi
Timeline
Dispatch Supervisor
Maritime Ontario Freight Lines
05.2022 - Current
Dispatch Lead
Logistics Alliance
02.2020 - 04.2022
Dispatcher
Logistics Alliance
02.2019 - 01.2020
Billing Associate
Ameri-Can Freight Systems
05.2018 - 02.2019
Post-Graduate Diploma - International Business Management
Northern College of Applied Arts And Technology
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