Navjot Kaur
Surrey,Canada
Summary
Sales Associate with over five years of experience in retail, showing a visionary approach to customer relationship management and sales strategies. Excels in team collaboration and consistently surpasses sales targets through innovative upselling and cross-selling techniques. Committed to driving operational efficiency while enhancing customer satisfaction with advanced POS systems and merchandising ability.
Overview
6
6
years of professional experience
Work History
Customer service representative -full time
Adidas factory onsite
Chandigarh, India
10.2019 - 08.2022
- Managed inventory projects, enhancing efficiency and accuracy
- Collaborated with teams to optimize stock processes
- Implemented strategies, achieving measurable improvements
- Analyzed data to resolve inventory challenges
- Boosted operational effectiveness through teamwork
Sales Associate part time
H&M
Mohali, India
01.2017 - 06.2019
- Greeted and assisted customers, providing product information and recommendations to meet their needs
- Achieved and consistently exceeded monthly sales targets by 15% through proactive selling techniques
- Operated POS system with accuracy, processed cash and credit card transactions, and handled returns efficiently
- Collaborated with team members to maintain organized store appearance and perform regular merchandising activities
- Resolved customer complaints promptly and effectively, ensuring a positive shopping experience
Education
Secondary Schooling - Arts
Sachdeva Girls Campus
Associate of Arts -
LaSalle College Vancouver
VancouverSkills
- Sales Target Achievement
- Customer Relationship Management
- Product Knowledge
- POS Systems
- Team Collaboration
- Problem Solving
- Upselling
- Cross-selling
- Merchandising
Languages
English
Professional Working
Leadership Experience
Professional Experience, Sales Associate, H.M, Mohali, Punjab, Greeted and assisted customers, providing product information and recommendations to meet their needs., Achieved and consistently exceeded monthly sales targets by 15% through proactive selling techniques., Operated POS system with accuracy; processed cash and credit card transactions, and handled returns efficiently., Collaborated with team members to maintain organized store appearance and perform regular merchandising activities., Resolved customer complaints promptly and effectively, ensuring a positive shopping experience.
References
Available upon request.
Communication Skills
Fluent in English, Punjabi and hindi
Timeline
Customer service representative -full time
Adidas factory onsite
10.2019 - 08.2022
Sales Associate part time
H&M
01.2017 - 06.2019
Secondary Schooling - Arts
Sachdeva Girls Campus
Associate of Arts -
LaSalle College Vancouver