Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Navjot Kaur

Brampton,ON

Summary

Industrious Guest Services Agent adept in expedient complaint resolution through tactful and diplomatic communication combined with resourceful problem-solving. Driven to promote guest satisfaction by going above and beyond to meet needs and exceed expectations.

Overview

1
1
year of professional experience

Work History

Guest Service Agent

Wildplay Elements Park
05.2023 - 02.2024
  • Collected room deposits, fees, and payments.
  • Streamlined check-in process to decrease wait times and increase customer satisfaction.
  • Communicated problems regarding guest rooms to housekeeping services and maintenance personnel.
  • Investigated guest challenges and sources of dissatisfaction to offer timely resolution.
  • Greeted guests upon arrival and offered assistance.

Sales Associate

WildPlay Niagara Falls MistRider Zipline
07.2023 - 01.2024
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Solved customer challenges by offering relevant products and services.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.

Education

Diploma - University Arts And Sciences - General Arts And Sciences

Niagara College
Welland, ON
12.2024

Skills

  • Local Attraction Knowledge
  • Guest Relations
  • Effective Planning
  • Registration Management
  • Ticket Sales

Languages

English
Limited Working
Punjabi
Native or Bilingual
Hindi
Full Professional

Timeline

Sales Associate

WildPlay Niagara Falls MistRider Zipline
07.2023 - 01.2024

Guest Service Agent

Wildplay Elements Park
05.2023 - 02.2024

Diploma - University Arts And Sciences - General Arts And Sciences

Niagara College

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Navjot Kaur