Manpreet Kaur
Winnipeg,MB
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
4
4
years of professional experience
Work History
Guest Service Agent
Delta Hotels By Marriott
04.2023 - Current
- Investigated guest challenges and sources of dissatisfaction to offer timely resolution.
- Streamlined check-in process to decrease wait times and increase customer satisfaction.
- Collected room deposits, fees, and payments.
- Communicated problems regarding guest rooms to housekeeping services and maintenance personnel.
- Greeted guests upon arrival and offered assistance.
- Responded to incoming guests, telephone calls and email inquiries with efficiency and professionalism.
- Responded to guest inquiries, complaints and special requests to increase customer satisfaction.
Dispatcher
Frontline Logistic Limited
01.2022 - 01.2023
- Working together with drivers, dispatchers to create the most effective delivery routes and delivery schedules to maximize driver efficiency
- Recording mileage, fuel use, repairs and other expenses
- Communicate with customer service staff regarding changes in customer load in information
- Knowledge of cross border dispatching regulations and practice
- Communicate with key customers regarding the day-to-day movements of Loads.
Courier Support and Customer Service
02.2021 - 05.2022
- Skip the Dishes
- Troubleshooting customers concern with their accounts, payment, and complaints and finding a best resolution to the problems
- Record product/ services failure, listen to complaints and making a note of it to avoid those problems in future and take appropriate action to provide better customer service
- Going through company’s policies and procedures to guarantee customer expectations are met
- Worked in all different environments within the company-Customer service department, Courier department and restaurant service which give me strength to work in multi- tasking situations.
Cashier/ Supervisor
Best Buy
07.2019 - 06.2020
- Operated a checkout lane and associated retail equipment, including scale, barcode scanner, belt, and cash register and also assisted customers with their sales order, returns and exchanges
- Assisted customers in locating specific items and provided them with product information to ease their decision-making process
- Making sure all the cashier cash counts are balanced at the end of their shifts so there is no negative balance on the account side
- Ensured that each customer received outstanding service by providing a friendly environment by informing them of all promotions and advertisements.
Education
and Hospitality Diploma - Hotel
Louis Riel College
Skills
- Hospitality best practices
- Local attraction knowledge
- Guest Services Agent training
- Account management
- Problem-Solving
Timeline
Guest Service Agent
Delta Hotels By Marriott
04.2023 - Current
Dispatcher
Frontline Logistic Limited
01.2022 - 01.2023
Courier Support and Customer Service
02.2021 - 05.2022
Cashier/ Supervisor
Best Buy
07.2019 - 06.2020
and Hospitality Diploma - Hotel
Louis Riel College
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