Navjot Kaur
Summary
Dedicated administrative professional well-versed in communication and team building.
Overview
2
2
years of professional experience
Work History
Pharmacy Assistant
Shoppers Drug Mart
2022.11 - Current
- Enhanced customer satisfaction by providing efficient and accurate prescription filling services.
- Assisted pharmacists in maintaining a well-organized and clean pharmacy environment for optimal workflow.
- Facilitated effective communication between team members, fostering a collaborative work environment within the pharmacy.
- Supported inventory management, ensuring proper stock levels and expiration date monitoring for medication safety.
Front End Associate
Old Navy, Gap
2023.07 - 2023.11
- Collaborated with cross-functional teams to ensure seamless integration of front-end designs with back-end functionality.
- Stayed current with industry trends and best practices, applying knowledge to continuously improve product offerings.
Customer Service Representative
Staples
2022.12 - 2023.05
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Call Center Representative
Home Depot
2022.05 - 2022.11
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Improved first-call resolution rates with thorough issue analysis and effective problem-solving techniques.
- Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
Education
Diploma - Business Administration
Niagara College
Toronto12.2023
Certificate - IT
NIIT
INDIA02.2022
Skills
- Critical Thinking
- Order Documentation
- Decision-Making
- Secure Storage of Medications
- Paperwork Processing
- Call Management
- Microsoft Outlook
- Retail Transactions
- Time Management
- Customer Service
- Customer Complaint Resolution
- Guest Services
Languages
English
Full Professional
Hindi
Full Professional
Punjabi
Full Professional
Timeline
Front End Associate
Old Navy, Gap
2023.07 - 2023.11
Customer Service Representative
Staples
2022.12 - 2023.05
Pharmacy Assistant
Shoppers Drug Mart
2022.11 - Current
Call Center Representative
Home Depot
2022.05 - 2022.11
Diploma - Business Administration
Niagara College
Certificate - IT
NIIT