Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Navjot Kaur

Summary

Dedicated administrative professional well-versed in communication and team building.

Overview

2
2
years of professional experience

Work History

Pharmacy Assistant

Shoppers Drug Mart
11.2022 - Current
  • Enhanced customer satisfaction by providing efficient and accurate prescription filling services.
  • Assisted pharmacists in maintaining a well-organized and clean pharmacy environment for optimal workflow.
  • Facilitated effective communication between team members, fostering a collaborative work environment within the pharmacy.
  • Supported inventory management, ensuring proper stock levels and expiration date monitoring for medication safety.

Front End Associate

Old Navy, Gap
07.2023 - 11.2023
  • Collaborated with cross-functional teams to ensure seamless integration of front-end designs with back-end functionality.
  • Stayed current with industry trends and best practices, applying knowledge to continuously improve product offerings.

Customer Service Representative

Staples
12.2022 - 05.2023
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.

Call Center Representative

Home Depot
05.2022 - 11.2022
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
  • Improved first-call resolution rates with thorough issue analysis and effective problem-solving techniques.
  • Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.

Education

Diploma - Business Administration

Niagara College
Toronto
12.2023

Certificate - IT

NIIT
INDIA
02.2022

Skills

  • Critical Thinking
  • Order Documentation
  • Decision-Making
  • Secure Storage of Medications
  • Paperwork Processing
  • Call Management
  • Microsoft Outlook
  • Retail Transactions
  • Time Management
  • Customer Service
  • Customer Complaint Resolution
  • Guest Services

Languages

English
Full Professional
Hindi
Full Professional
Punjabi
Full Professional

Timeline

Front End Associate

Old Navy, Gap
07.2023 - 11.2023

Customer Service Representative

Staples
12.2022 - 05.2023

Pharmacy Assistant

Shoppers Drug Mart
11.2022 - Current

Call Center Representative

Home Depot
05.2022 - 11.2022

Diploma - Business Administration

Niagara College

Certificate - IT

NIIT

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Navjot Kaur