Sylvia Gariepy
Prince Albert,SK
Summary
Adept Pharmacy Assistant with a proven track record at Medi Center Pharmacy, excelling in customer care and medication management. Mastered Kroll system and drug inventory control, enhancing patient safety and operational efficiency. Demonstrated exceptional teamwork and problem-solving abilities, significantly contributing to a collaborative and professional pharmacy environment.
Overview
23
23
years of professional experience
Work History
Pharmacy Assistant
Medi Center Pharmacy
01.2002 - Current
- Keep pharmacy counter and related areas clean, neat and organized.
- Answer telephones and provide information about order status, store hours and pharmacy procedures.
- Greet customers and responded to questions with friendly, knowledgeable assistance.
- Demonstrated professionalism and empathy when handling sensitive patient situations, preserving confidentiality at all times.
- Assist pharmacists in maintaining a well-organized and clean pharmacy environment for optimal workflow.
- Deliver exceptional customer service through active listening skills and addressing concerns promptly.
- Order and receive deliveries of medication shipments, verifying contents against invoices while adhering to proper storage protocols.
- In charge of patient prescription owes and stock to comes, special orders
- Receive all incoming supplies and stocked in correct locations.
- Assist pharmacy staff with preparing medications and filling orders.
- Merchandised over-the-counter goods and rotate stock.
- Facilitate effective communication between team members, fostering a collaborative work environment within the pharmacy.
- Enhance customer satisfaction by providing efficient and accurate prescription filling services.
- Counte and labeled prescriptions with correct item and quantity.
- Assist in the training and mentoring of new pharmacy assistants, fostering a culture of continuous learning and professional development.
- Aid in the reduction of prescription errors by meticulously verifying patient information and medication details.
- Trained new pharmacy staff on computer system and drug management protocols.
- Conducted regular medication inventory audits to prevent stock shortages and overages.
- Train new pharmacy assistants, sharing best practices for medication dispensing and customer service.
- Facilitate narcotic and controlled returns for disposal
- Manage Methadone / Suboxone / Suboxone film patient signing sheets for Medi Center Pharmacy, Sturgeon Lake, Ahtahkakoop Cree Nation, and Big River.
- Blister packing for Ahtahkakoop Cree Nation, Big River and Medi Center Pharmacy.
- Inventory Management for all of Medi Center, supplies, OTC, Pharmacceutical dispensory, including expired, and damaged goods.
- Daily use of the Kroll system, pill dispensing machine consisting of 360 cells.
- Certified compression stocking fitter.
- Manage Pricing changes, updates in Finestra OTC system.
Education
Diploma - Pharmacy Assistant
Stratford Career Institute
Montreal, QC05.2009
Diploma - Administrative Assistant
Academy of Learning College
Prince Albert07.1997
GED -
SIAST
04.1997
Skills
- POS System Operation
- Drug Classification Knowledge
- Medication labels
- Resolving Complaints
- Document filing
- Verifying orders
- Processing payments
- Drug Inventory Control
- Supply Management
- Insurance Billing
- Secure storage of medications
- Order documentation
- Multitasking
- Customer Service
- Organizational Skills
- Teamwork and Collaboration
- Problem-Solving
- Multitasking Abilities
- Cash Handling
- Active Listening
- Customer care standards
- Attention to Detail
- Decision-Making
- Critical Thinking
- Time Management
- Task Prioritization
- Pharmacy protocols
- Medication Packaging
- Managing Customer Complaints
- Pharmacist support
- Medication Storage and Labeling
- Interpersonal Communication
- Employee Training
- Patient Safety
- New Employee Orientation
- Electronic Refill Request Processing
Languages
English
Full Professional
Timeline
Pharmacy Assistant
Medi Center Pharmacy
01.2002 - Current
Diploma - Pharmacy Assistant
Stratford Career Institute
Diploma - Administrative Assistant
Academy of Learning College
GED -
SIAST
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