Navjot Kahlon
Edmonton,AB
Summary
Hardworking and Detail-oriented sales person with experience in processing transactions and customer service. Possesses strong problem-solving skills and the ability to multitask in a fast-paced environment. Aiming to leverage my abilities to successfully fill the appropriate role in your team.
Overview
15
15
years of professional experience
Work History
Cashier, Customer Service Associate
Real Canadian Superstore
03.2015 - Current
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with returns, refunds and resolving transaction issues.
- Greeted customers entering store and responded promptly to customer needs.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Prevented loss by vigilantly monitoring potential theft or fraud situations in store.
Sales Person
Nordstrom Rack
09.2018 - 05.2023
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Locate items on shelves and sales floor to address customer needs.
- Back stocking overstocked items.
- Assisting team members in handling cash registers, organizing inventory room, labeling products, unloading and processing merchandising and cleaning up.
- Boosted sales by consistently engaging with customers and addressing their needs effectively.
- Provided exceptional customer service on sales floor as well as in fitting room resulting in numerous positive reviews.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Informed customers of promotions to increase sales productivity and volume.
Back Room Team Member
Target
03.2013 - 04.2015
- Enhanced backroom organization by implementing efficient storage solutions and inventory management techniques.
- Reduced product damage by carefully handling items during unloading, stocking, and organizing activities.
- Maintained a clean and organized workspace, ensuring a safe working environment for all employees.
- Supported sales floor operations during peak hours to provide exceptional customer service when needed.
- Ensured timely completion of price changes, markdowns, and promotions in the backroom area according to company guidelines.
- Organized merchandise accurately for prompt delivery.
- Unloaded boxes from skid loader to price and stock shelves.
- Stocked shelves, racks and cases with new or transferred merchandise.
Customer Service Specialist
Unique Fashions
02.2010 - 02.2013
Customer Service Specialist
All India Grocery Store
06.2009 - 01.2010
Education
Master of Arts - Arts
Punjabi University
Punjab, India09.2006
Bachelor of Arts - Arts
Punjabi University
Punjab, India07.2004
Skills
- Detail Oriented team player with strong organizational skills
- Ability to handle multiple projects simultaneously with a high degree of accuracy
- Multilingual with superior ability in English, Punjabi and Hindi
- Looking forward to serve people from different cultures and ethnicity
- Zeal to learn and motivated to perform
- Understanding Customer needs
- Critical thinking and listening skills
- Ability to work independently and as part of a team under pressure and challenging situations
Timeline
Sales Person
Nordstrom Rack
09.2018 - 05.2023
Cashier, Customer Service Associate
Real Canadian Superstore
03.2015 - Current
Back Room Team Member
Target
03.2013 - 04.2015
Customer Service Specialist
Unique Fashions
02.2010 - 02.2013
Customer Service Specialist
All India Grocery Store
06.2009 - 01.2010
Master of Arts - Arts
Punjabi University
Bachelor of Arts - Arts
Punjabi University
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