Manpreet Kaur
Edmonton
Summary
Highly dedicated and motivated team member with a proven track record of successfully collaborating in diverse, fast-paced environments.
Friendly and reliable with a positive attitude and excellent customer service skills. Understand the importance of maintaining accurate cash handling and efficient transaction processes. Dedicated to creating a welcoming atmosphere and ensuring customer satisfaction.
Overview
5
5
years of professional experience
Work History
Cashier, Customer Service Associate
Dollarama, Sherwood Park
05.2024 - 02.2025
- Processed cash and card transactions accurately and efficiently, handling an average of 100 transactions per shift
- Provided exceptional customer service, answering queries and resolving customer complaints on time
- Maintained a clean and organized checkout area, ensuring merchandise was properly displayed and stocked
- Balanced cash drawer at the beginning and end of each shift, reconciling any discrepancies and accurately accounting for cash
Food Server, Customer Service Representative
Friday Hotel
04.2020 - 09.2023
- Handled customer complaints professionally, resolving issues promptly and maintaining customer loyalty.
- Warmly welcomed customers upon approaching the counter and placing orders.
- Followed food safety and sanitation guidelines to prevent foodborne illnesses and promote customer health and safety.
- Contributed positively to team morale through effective communication and cooperation with coworkers.
- Addressed customer complaints quickly and professionally to avoid negative reviews and loss of business.
- Assisted in training new servers, sharing best practices for excellent customer service.
- Participated in training and development to stay updated with company policies and procedures and improve customer service skills.
Education
Business Administration Management -
Northern Alberta Institute of Technology
Edmonton, AB12-2025
Skills
- Communication
- Leadership
- Organizational skills
- Time Management
- Customer support
- Customer complaint resolution
- Patience and empathy
- Guest services
Languages
English
Full Professional
Best employee of the year 2024
I am proud to be the Best Employee of the Year 2024 because I consistently deliver excellent customer service with a positive attitude and strong problem-solving skills. I communicate, listen to customers’ needs, and go the extra mile to ensure their satisfaction. I adapt to challenges, work well with my team, and stay committed to my responsibilities. My attention to detail, patience, and ability to handle conflicts professionally set me apart. I take pride in creating a welcoming experience for every customer and contributing to a successful and positive workplace.
Timeline
Cashier, Customer Service Associate
Dollarama, Sherwood Park
05.2024 - 02.2025
Food Server, Customer Service Representative
Friday Hotel
04.2020 - 09.2023
Business Administration Management -
Northern Alberta Institute of Technology
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