NAVJOT BANWAIT
Surrey,BC
Summary
MBA graduate and CAPM-certified professional with extensive experience in customer service and retail operations. Demonstrated success in leading teams, enhancing guest experiences, and managing daily business functions. Skilled in Microsoft 365 and Canva, with a strong focus on operational improvement and team collaboration. Recognized for adaptability and integrity in fast-paced environments, consistently driving results and elevating guest satisfaction.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Sales Associate
7 - Eleven
Vancouver, Canada
05.2023 - Current
- Delivered consistent, high-quality guest service, increasing repeat business by 20% through tailored recommendations and attentive floor engagement.
- Led store readiness activities during peak periods by maintaining inventory, restocking, and ensuring the cleanliness of high-traffic areas.
- Processed 150+ transactions daily while maintaining accuracy in cash handling and operational compliance.
- Collaborated with team members to ensure smooth shift transitions and contribute to an inclusive, guest-focused store environment.
Partnership Manager (UCW Practicum)
HIP United
Niagara Falls, Canada
04.2024 - 07.2024
- Took ownership of communications and stakeholder engagement for brand partner onboarding and loyalty program development.
- Acted as the primary liaison during public events, coordinating outreach and handling inquiries in a timely, professional manner.
- Used data insights to shape marketing touchpoints and support event readiness across physical and digital platforms.
- Supported team goals through strong cross-functional collaboration and aligned all materials with brand experience guidelines.
Operations and Finance Head
Girl Up Ramanujan
New Delhi, India
07.2019 - 09.2021
- Led and coached a 40-member team, assigning roles and ensuring project deadlines were met across four equity-focused campaigns.
- Served as lead event coordinator for guest speaker webinars and fundraisers, boosting audience engagement and community support.
- Built relationships with schools and NGOs to deliver in-person workshops, creating a respectful and collaborative environment.
- Oversaw team communication, budget planning, and resource management to ensure program sustainability and operational excellence.
Education
MASTER OF BUSINESS ADMINISTRATION -
University Canada West
Vancouver, BC01.2024
BACHELOR OF COMMERCE -
Ramanujan College
Delhi, India01.2021
Skills
- Effective communication
- Adaptability and flexibility
- Customer service excellence
- Problem solving
- Guest experience enhancement
- Retail sales expertise
- Team leadership and coaching
- Cash handling proficiency
- Detail orientation
- Store readiness and organization
- Floor supervision
- Microsoft 365 proficiency
- Canva design skills
Certification
- Certified Associate in Project Management (CAPM), Project Management Institute, 2025
- Foundations of Project Management, Grow with Google, 2022
- Premiership in Business Management, Indian Council for Technical Research and Development (ICTRD), 2022
- Executive Development programme in Business Analytics, Ramanujan College, 2021
Timeline
Partnership Manager (UCW Practicum)
HIP United
04.2024 - 07.2024
Sales Associate
7 - Eleven
05.2023 - Current
Operations and Finance Head
Girl Up Ramanujan
07.2019 - 09.2021
MASTER OF BUSINESS ADMINISTRATION -
University Canada West
BACHELOR OF COMMERCE -
Ramanujan College
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