Navjeet Kaur Gill
Calgary,AB
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions.
Overview
6
6
years of professional experience
1
1
Certification
5
5
Languages
Work History
Early Childhood Educator
Birds And Blossoms Daycare
06.2023 - Current
- Organized and supervised large and small group activities.
- Maintained well-controlled classrooms by clearly outlining standards and reinforcing positive behaviours.
- Strengthened parent-teacher relationships through consistent communication, increasing parental involvement in the educational process.
- Gave one-on-one attention to children while maintaining overall focus on entire group.
- Established ongoing professional development goals, participating in workshops and conferences to stay current on emerging trends in early childhood education.
- Encouraged use of technology to support student learning.
- Contributed to staff meetings and professional learning communities, sharing insights and strategies for continuous improvement of teaching practices.
- Created safe and nurturing learning environment for preschoolers.
- Planned and executed activities to stimulate physical, social and intellectual growth.
- Supported children with special needs, creating customized learning strategies to accommodate various abilities.
- Identified issues, analyzed information and provided solutions to problems.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Proven ability to learn quickly and adapt to new situations.
- Worked effectively in fast-paced environments.
Customer Service Cashier
Tim Hortons
05.2018 - 08.2021
- Processed returns and exchanges with care, adhering to store policies while prioritizing customer satisfaction.
- Offered additional services such as loyalty programs or special promotions to enhance customer engagement.
- Used POS system to enter orders, process payments and issue receipts.
- Utilized strong product knowledge to upsell items when appropriate, boosting overall sales revenue.
- Handled sensitive information securely while processing payments through various methods including cash, credit cards, and gift cards.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Promoted positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
Education
Bachelor's - Education
Punjabi University Patiala, India
India04.2013
Master's - Computer Applications
Punjab Technical University
India03.2012
Master of Science - Information Technology
Punjabi University Patiala, India
Punjab05.2011
Post Graduate Diploma - Computer Applications
Punjabi University Patiala
India04.2009
Bachelor of Arts - English Literature And Creative Writing
Punjabi University Patiala
India04.2008
Skills
- Computer Proficiency
- Student Needs Assessments
- Gross Motor Skills
- Communication and Interpersonal Skills
- Conflict Resolution
- Communicating with Parents and Teachers
- Safety awareness
- First Aid CPR
- Strong Work Ethic and Dependable
- Student Behavior and Progress Reporting
- Social Skills Development
- Data Confidentiality
- Documentation and Record Keeping
- Social Skills Development
- Data Confidentiality
- Documentation and Record Keeping
Languages
English
Full Professional
Punjabi
Native or Bilingual
Hindi
Native or Bilingual
Urdu
Professional Working
sanskrit
Elementary
Certification
- Alberta Security Services License
- Licensed Class 5 Driver (Alberta)
- Certified Level 1 Early Educator (Alberta)
- Lunchroom Supervisor Certificate from Chinook Learning Services
- IELTS from Bow Valley College
- First Aid and CPR Certificate
- Valid Police Clearance Check
- IT Support Specialist Certificate from GOOGLE COURSERA
Timeline
Early Childhood Educator
Birds And Blossoms Daycare
06.2023 - Current
Customer Service Cashier
Tim Hortons
05.2018 - 08.2021
Bachelor's - Education
Punjabi University Patiala, India
Master's - Computer Applications
Punjab Technical University
Master of Science - Information Technology
Punjabi University Patiala, India
Post Graduate Diploma - Computer Applications
Punjabi University Patiala
Bachelor of Arts - English Literature And Creative Writing
Punjabi University Patiala
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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