4
Paula Velasquez
Sherbrooke,QC
Summary
Experienced Customer Service Representative fluent in English and [Type] language. Professional employee dedicated to providing excellent service to current and new customers. Comfortable working in fast-paced environment attending to customer service needs including incoming calls, product questions, issue resolution and order processing.
Overview
1
1
4
4
years of post-secondary education
Work History
Early Childhood Educator
Garderie Maternelle Hibouge et Bilingo
06.2018 - Current
- Increased student satisfaction by frequently communicating with students about needs and adapting lessons to interests and classroom progress.
- Gave one-on-one attention to children while maintaining overall focus on entire group.
- Coached, supervised and mentored education staff, imparting classroom knowledge to build strong skill sets.
- Communicated with parents and other staff about student progress.
- Applied play-based strategies to provide diverse approaches to learning.
- Established positive relationships with students and families.
Financial Advisor
Primerica
Sherbrooke, Estrie, QC
04.2017 - 01.2019
- Educated clients on various financial matters and provided professional recommendations on investment opportunities, products, and services based on each clients' individual needs.
- Met with clients to discuss assets, expenses, and long-term and short-term investment goals to devise personalized financial plans.
- Educated clients on various financial matters and provided professional recommendations on investment opportunities, products and services based on individual needs.
English Teacher
01.2001 - 01.2011
- Coordinated activities to encourage interest in reading.
- Engaged in departmental committees to develop and review policies.
- Conducted book reviews and wrote articles for literary magazines.
- Advised students and provided guidance on academic progress.
- Employed visual and auditory approaches to make lessons more interesting and interactive for students.
- Utilized multimedia strategies and technology to convey information in fresh and interesting ways.
Education
Certificate of Technical Studies - Early Childhood Care And Education
Cégep De Thetford
Thetford-Mines, QC07.2014
English Immersion Program - English As A Second Language
University in San Andres
San Andres, Colombia06.2010
Certificate - French
French Alliance
Pereira, Colombia 04.2010 - 04.2011
Associate of Science - English As A Second Language
University of Quindio, Colombia
Armenia, Colombia 02.1997 - 08.2000
Skills
- KEY SKILLS
- Spanish, English, French, Italian language course
- Customer service
- Outstanding organization skills
- Computer proficiency
- SOFT SKILLS
- Fast learner
- Excellent at identify priorities
- Excellent at teamwork
Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Early Childhood Educator
Garderie Maternelle Hibouge et Bilingo
06.2018 - Current
Financial Advisor
Primerica
04.2017 - 01.2019
Certificate - French
French Alliance
04.2010 - 04.2011
English Teacher
01.2001 - 01.2011
Associate of Science - English As A Second Language
University of Quindio, Colombia
02.1997 - 08.2000
Certificate of Technical Studies - Early Childhood Care And Education
Cégep De Thetford
English Immersion Program - English As A Second Language
University in San Andres
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