Naveen Sharma
Elora,ON
Summary
Dynamic Assistant Manager with a proven track record at KFC Restaurant, enhancing customer satisfaction and streamlining operations. Excelled in team leadership and customer relationship management, boosting sales growth through innovative strategies. Skilled in staff development and problem-solving, fostering a positive and efficient work environment. Achieved notable improvements in service quality and operational efficiency.
Overview
9
9
years of professional experience
Work History
Assistant Manager
KFC Restaurant
05.2009 - 01.2018
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Generated repeat business through exceptional customer service.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Monitored sales trends to adjust pricing strategies for optimal profitability.
- Developed marketing strategies to attract new customers, increasing foot traffic.
- Negotiated with suppliers to secure better pricing, reducing operational costs.
- Engaged with customers to gather feedback, using insights to improve service and product offerings.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Shift Manager
McDonald’s
11.2012 - 07.2016
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Promoted a positive work environment through open communication and constructive feedback.
- Kept employees operating productively and working on task to meet business and customer needs.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
- Cooperated with coworkers to improve customer experience and manage storefront.
- Exercised composure under pressure and in escalated customer service scenarios.
Education
Diploma - Business
Business Management
Melbourne, Australia 06.2014
Skills
- Customer service
- Team leadership
- Decision-making
- Money handling
- Problem-solving
- Time management
- Customer relations
- Team motivation
- Staff training and development
- Staff supervision
- Task delegation
- Staff management
- Retail operations
- Team building
- Conflict resolution
- Employee scheduling
- Customer rapport
- Sales strategies
- Customer relationship management (CRM)
- Sales growth
- Staff development
Languages
English
Full Professional
Timeline
Shift Manager
McDonald’s
11.2012 - 07.2016
Assistant Manager
KFC Restaurant
05.2009 - 01.2018
Diploma - Business
Business Management