NAVDEEP SINGH
Winnipeg
Summary
Aspiring professional eager to leverage skills and knowledge in dynamic, growth-oriented environments for organizational advancement
Overview
3
3
years of professional experience
Work History
Guest Service Associate
Petro Canada
06.2024 - Current
- Processed payments accurately, maintaining proper cash handling procedures and balanced registers at the end of each shift.
- Assisted in training new team members, fostering an atmosphere of teamwork and collaboration among staff members.
- Resolved customer complaints diplomatically, resulting in enhanced guest relations and return visits.
- Managed front desk operations, ensuring a smooth and pleasant guest experience.
- Collaborated with team members to consistently exceed guest expectations through exceptional service delivery.
- Streamlined check-in and check-out processes for increased efficiency and guest satisfaction.
- Contributed positively towards achieving team targets by cross-selling additional amenities during interactions with guests.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Assisted guests with booking reservations, resulting in higher occupancy rates.
- Enhanced guest satisfaction by addressing inquiries and resolving issues promptly.
- Maintained a clean and welcoming lobby area to create a positive first impression for guests.
- Handled customer complaints to satisfy and retain guests.
Supervisor
Express hoods
09.2022 - 04.2024
- Examining customers' hoods
- Performing maintenance work on customers kitchen exhaust systems
- Pressure washing kitchen exhaust filters
- Repairing or replacing defective or damaged hood components upon approval from customers.
- Advising customers on how to maintain hood filters correctly.
- Maintaining accurate records for service reports.
- Maintain the company vehicle properly and ensure that it is well stocked
Operations Specialist
SkipTheDishes
02.2023 - 09.2023
- Handling customer care and problems of restaurants.
- Helping couriers if they need any help.
- Giving refund or something else to the customer.
Cashier and trainer with manager
Hotels 95
03.2022 - 03.2022
- Night Time front desk Supervisor.
- Customer service.
- If customers need help i will be there to help them at night.
Education
Hospitality-Hotels and restaurants management - undefined
Cambrian college
Brampton, Canada12.2023
Completed Computer course - undefined
Punjab education center
Morinda, Punjab08.2021
Senior Secondary School - undefined
National public School
Kurali, Punjab04.2021
Skills
- Communication skills
- Problem solving
- Work ethic
- Critical thinking
- Organizational skills
- Responsibility
- Leadership
- Eagerness to learn
- Customer service
Languages
English - Advanced
Professional Working
Punjab - Native
Native or Bilingual
Hobbies and Interests
Playing Volleyball with friends, Reading books, Learning new things
Timeline
Guest Service Associate
Petro Canada
06.2024 - Current
Operations Specialist
SkipTheDishes
02.2023 - 09.2023
Supervisor
Express hoods
09.2022 - 04.2024
Cashier and trainer with manager
Hotels 95
03.2022 - 03.2022
Hospitality-Hotels and restaurants management - undefined
Cambrian college
Completed Computer course - undefined
Punjab education center
Senior Secondary School - undefined
National public School