Summary
Overview
Work History
Education
Skills
Websites
Timeline
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Navdeep Sangha

Winnipeg,MB

Summary

Customer-focused professional with a background in customer service roles. Known for providing top-notch client support while maintaining high levels of customer satisfaction and loyalty.Proven track record of consistently improving operational processes to enhance the overall customer experience. Specialize in customer relationship management, strategic sales planning, and market analysis. Excel in communication, negotiation, and time management, ensuring seamless sales processes and client satisfaction.

Overview

6
6
years of professional experience

Work History

Technology Sales Associate

staples
Winnipeg, Manitoba
11.2023 - Current
  • Developed and implemented strategies to increase sales of technology products.
  • Analyzed competitors' pricing models for technology products in order to remain competitive in the marketplace.
  • Exceeded sales goals using consultative sales talents and effectively explaining programs and services to generate interest.

Wireless Sales Consultant

staples
Winnipeg, Manitoba
11.2023 - Current
  • Assisted customers with setting up new accounts and activating existing ones.
  • Greeted customers and provided assistance to help them select the best wireless products for their needs.
  • Developed relationships with customers by engaging in friendly conversations about current events or other topics of interest.
  • Analyzed customer data collected from loyalty programs to identify potential opportunities for cross-selling products or services.
  • Generated reports on daily sales activities to monitor performance metrics such as revenue targets.
  • Handled customer inquiries regarding billing issues, account changes, phone upgrades.
  • Resolved customer complaints quickly and professionally in a timely manner.
  • Explained service plans and contract terms while upselling accessories and additional services.

Sales Associate

pet valu
Winnipeg, Manitoba
07.2023 - 11.2023
  • Assisted customers with product selection, sizing and styling.
  • Demonstrated product features and benefits for customers' needs.
  • Restocked shelves as needed to ensure sufficient inventory levels.

Customer Service Representative

SkipTheDishes
Winnipeg, MB
05.2021 - 07.2023
  • Provided accurate information about products and services to customers.
  • Answered customer inquiries via phone, email, and chat.
  • Provided excellent customer service to resolve customer complaints in a timely manner.

Receptionist

My Indigo
Winnipeg, MB
03.2022 - 09.2022
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Answered phone promptly and directed incoming calls to correct offices.

Cashier

Walmart
Winnipeg, MB
05.2021 - 10.2021
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.

Supervisory Administrative Specialist

Osmows
Toronto, ON
01.2019 - 02.2021
  • Performed regular maintenance checks on equipment to ensure proper functioning.
  • Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control.
  • Supervised and trained staff in customer service, food handling, and safety protocols.
  • Created new menu items based on customer feedback and industry trends.

Education

High School Diploma -

Pures College of Technology
Toronto, ON
08.2020

Skills

  • Customer Relations
  • Retail Sales Customer Service
  • Employee Coaching and Mentoring
  • Team Assignments
  • Administrative Support
  • Employee Scheduling
  • Work Task Prioritization
  • Business Administration
  • Time Management

Websites

Timeline

Technology Sales Associate

staples
11.2023 - Current

Wireless Sales Consultant

staples
11.2023 - Current

Sales Associate

pet valu
07.2023 - 11.2023

Receptionist

My Indigo
03.2022 - 09.2022

Customer Service Representative

SkipTheDishes
05.2021 - 07.2023

Cashier

Walmart
05.2021 - 10.2021

Supervisory Administrative Specialist

Osmows
01.2019 - 02.2021

High School Diploma -

Pures College of Technology

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Navdeep Sangha