Vedant Samotra
Toronto,ON
Summary
Enthusiastic and tech-savvy professional with a passion for mobile technology and customer service. Seeking a Mobile Sales Associate position at Best Buy to help customers find the best wireless solutions while delivering an outstanding shopping experience.
Overview
2
2
years of professional experience
Work History
Technology Sales Associate
Staples Canada
05.2024 - 06.2025
- Assisted customers in selecting computers, mobile accessories, printers, and tablets, tailoring recommendations to their specific needs.
- Promoted tech protection plans and service bundles, increasing average transaction value.
- Demonstrated product features and set up devices for customers, building loyalty and trust.
- Maintained organized displays and ensured accurate stock levels for mobile and tech items.
- Handled returns, repairs, and customer concerns with professionalism.
Customer Sales and Service Assistant
TechZone Wireless
03.2023 - 01.2024
- Educated customers on the latest smartphones, features, and data plans across major carriers (Rogers, Bell, Telus).
- Exceeded monthly sales targets by an average of 18% through upselling accessories and promoting bundled offers.
- Handled customer concerns with patience and professionalism, contributing to a 96% satisfaction rating.
- Maintained updated knowledge of mobile device releases and wireless trends.
- Trained two new hires on product features and store systems.
Education
High School Diploma -
Niagara College
Toronto08-2024
Skills
- Mobile Phone & Wireless Plan Knowledge
- Upselling & Cross-Selling
- Customer Needs Assessment
- Cash Handling & POS Systems
- Product Demonstrations
- Team Collaboration
- Conflict Resolution
- Bilingual
Languages
English
Professional Working
Timeline
Technology Sales Associate
Staples Canada
05.2024 - 06.2025
Customer Sales and Service Assistant
TechZone Wireless
03.2023 - 01.2024
High School Diploma -
Niagara College
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