Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Navdeep Kaur

Surrey,BC

Summary

Dynamic professional with proven success in team leadership and customer service excellence. Skilled in driving sales growth through strategic merchandising, fostering a collaborative team environment, and enhancing operational efficiency. Adept at training and developing staff to elevate performance and customer satisfaction. Committed to achieving business goals through proactive leadership and operational excellence.

Overview

7
7
years of professional experience

Work History

Assistant Manager

Boathouse
06.2023 - Current
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Collaborated with the management team to develop strategic plans for business growth and improvement.
  • Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
  • Increased sales through effective merchandising strategies and targeted promotions.
  • Improved customer satisfaction by resolving complaints and inquiries promptly.

Team Leader

Nike
03.2018 - 05.2022
  • Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
  • Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
  • Managed conflict resolution among team members, fostering a positive and collaborative work environment.
  • Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
  • Assisted in recruitment to build team of top performers.
  • Built and maintained strong client relationships, leading to repeat business and referrals.

Education

Bachelor Of Computer Applications - Computer Graphics

Sheridan College
Toronto, ON
12.2019

Skills

  • Customer service
  • Money handling
  • Team leadership
  • Decision-making
  • Problem-solving
  • Time management
  • Team motivation
  • Staff training and development
  • Staff supervision
  • Staff management
  • Workload management
  • Retail operations
  • Team building
  • Employee scheduling
  • Staff development
  • Sales growth

Languages

English,Punjabi,Hindi
Full Professional

Timeline

Assistant Manager

Boathouse
06.2023 - Current

Team Leader

Nike
03.2018 - 05.2022

Bachelor Of Computer Applications - Computer Graphics

Sheridan College

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Navdeep Kaur