Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Certification
Timeline
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Navdeep Kaur

Edmonton,Canada

Summary

Experienced Solutions Advisor skilled in identifying client needs and delivering tailored solutions. Demonstrated ability to effectively manage projects from inception to completion, leading to exceptional client satisfaction and business expansion. Proficient in communicating intricate information and offering strategic perspectives.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Solutions Advisor

Best Buy Canada Ltd.
04.2022 - Current


  • Developing administrative processes to achieve organizational objectives and improve efficiency.
  • Mentoring junior team members, enhancing their capabilities and supporting professional development efforts.
  • Coordinating appointments, meetings and hiring processes.
  • Responding effectively to sensitive inquiries or complaints through call backs.
  • Coordinating store-activities events and monthly celebrations through Blueprint team.

Team Lead sales

Best Buy Canada ltd.
08.2016 - 12.2021


  • Coached team members in techniques necessary to complete job tasks.
  • Monitored team progress and enforced deadlines
  • Counted inventory, resolved discrepancies and completed paperwork to keep system accurate.
  • Worked closely with shipping, warehouse and other personnel to coordinate movements and keep workflows smooth
  • Motivated and empowered team members to build customer satisfaction and loyalty to support retention and growth
  • Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
  • Managed risks and mitigated potential issues through proactive planning, monitoring, and timely decisionmaking.
  • Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.

Assistant Store Manager

Subway Sandwitches
11.2012 - 01.2018


  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.

Food Counter Attendant

Walt Disney World
05.2011 - 05.2012
  • Greeted guests with friendliness and professionalism
  • Eectively multitasked within fast-paced environment
  • Participated in ongoing training to enhance job skills and knowledge

Education

Diploma - Administrative Office Assistant

Robertson College
Edmonton, AB
07.2022

Certification Course - Best Buy

Learn 2 Lead
10.2017

B.Sc - Hospitality Administration

Chitkara School of Hospitality
05.2011

People Management - Hospitality Administration And Management

Central Michigan School
Florida, USA
03.2010

Skills

  • Proficient in Microsoft Office Suite
  • Point Of Sale Management
  • Effective Communication Skills
  • Effective Multitasking
  • Daily Cash Reconciliation
  • Customer Engagement
  • Event Coordination

Accomplishments

  • Supervised team of 10-12 staff members.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Achieved highest customer feedback through effectively helping with providing best solutions.
  • Resolved product issue through OIS, Call backs, and Mobile a
  • Achieved increased sales through effectively helping clients with best recommendations.

Languages

English
Full Professional
Punjabi
Native or Bilingual
Hindi
Native or Bilingual
Urdu
Elementary

Certification

  • Learn to Lead
  • First Aid Certified
  • Wave operator certified

Timeline

Solutions Advisor

Best Buy Canada Ltd.
04.2022 - Current

Team Lead sales

Best Buy Canada ltd.
08.2016 - 12.2021

Assistant Store Manager

Subway Sandwitches
11.2012 - 01.2018

Food Counter Attendant

Walt Disney World
05.2011 - 05.2012

Certification Course - Best Buy

Learn 2 Lead

B.Sc - Hospitality Administration

Chitkara School of Hospitality

Diploma - Administrative Office Assistant

Robertson College

People Management - Hospitality Administration And Management

Central Michigan School

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Navdeep Kaur