Summary
Overview
Work History
Education
Skills
Languages
Interests
Timeline
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Navdeep Kaur

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Summary

Dynamic leader with proven expertise in customer service and team leadership honed at McDonald's Restaurant. Excelled in enhancing customer satisfaction and employee productivity through effective conflict resolution and mentoring. Skilled in time management and verbal communication, significantly improving academic performance as an English Tutor. Achieves excellence by focusing on staff training and development.

Overview

4
4
years of professional experience

Work History

Manager

McDonald's Restaurant
01.2022 - Current
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Accomplished multiple tasks within established timeframes.
  • Managed and motivated employees to be productive and engaged in work.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Maximized performance by monitoring daily activities and mentoring team members.

English Tutor

Aarth Ielts Academy, Patiala
01.2021 - 11.2022
  • Enhanced students'' reading and writing skills by implementing interactive and engaging lesson plans.
  • Taught students study techniques and strategies for succeeding on grammar and composition tests.
  • Developed personalized tutoring sessions based on student needs, leading to improved academic performance.
  • Improved students' written and verbal English skills through personalized learning programs.

Education

Certificate - Health Care Administration

Alpha College of Business And Technology
Toronto, ON
04-2023

Bachelor of Science - Agriculture

Khalsa College
Patiala,India
01-2020

Skills

  • Customer service
  • Team leadership
  • Time management
  • Decision-making
  • Complex Problem-solving
  • Verbal and written communication
  • Staff training and development

Languages

English
Full Professional
Punjabi
Native or Bilingual
Hindi
Native or Bilingual
French
Elementary

Interests

  • Cooking
  • Interest in working with childcare
  • Creating a safe and engaging work environment
  • Fostering children's growth
  • Dance

Timeline

Manager

McDonald's Restaurant
01.2022 - Current

English Tutor

Aarth Ielts Academy, Patiala
01.2021 - 11.2022

Certificate - Health Care Administration

Alpha College of Business And Technology

Bachelor of Science - Agriculture

Khalsa College

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Navdeep Kaur