Navdeep Kaur
Surrey,BC
Summary
Energetic Sales Representative offering demonstrated success identifying prospects and converting leads into customers. Superior communication skills, understanding of client needs and sales closing rates. Recognized for creativity and resourcefulness in meeting and exceeding sales, revenue and profit goals.
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
4
4
years of professional experience
Work History
Sales Representative
BC Ferries
01.2024 - 03.2024
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Generated weekly and monthly reports on sales performance to provide recommendations to meet sales goals.
- Collaborated with marketing to create impactful promotional materials for increased brand awareness.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Listened to customer needs and desires to identify and recommend optimal products.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Prioritized helping customers over completing other routine tasks in store.
Customer Service Representative
Kocher Tech
03.2020 - 04.2022
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered constant flow of customer calls with minimal wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
- Investigated and resolved customer inquiries and complaints quickly.
- Created and maintained detailed database to develop promotional sales.
Education
High School Diploma -
British Columbia Institute of Technology
Burnaby, BC01.2024
High School Diploma -
Empowerment Data
INDIA 01.2023
Skills
- Customer Service
- Interpersonal communication skills
- Sales expertise
- Product and service knowledge
- Complex Problem-Solving
- Sales consultation
- Systems and software expertise
- Prospecting skills
- Strong Communication and Interpersonal Skills
Languages
English
Punjabi
Hindi
Timeline
Sales Representative
BC Ferries
01.2024 - 03.2024
Customer Service Representative
Kocher Tech
03.2020 - 04.2022
High School Diploma -
British Columbia Institute of Technology
High School Diploma -
Empowerment Data
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