Navdeep Bharti
Sydney,NS
Summary
Dynamic professional with a proven track record at Kwality Pharmaceuticals Ltd., excelling in quality assurance and compliance. Skilled in implementing rigorous testing protocols and maintaining accurate documentation. Renowned for exceptional customer service and focused listening, driving improvements in product reliability and client satisfaction. Committed to enhancing operational efficiency and quality standards.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
The Sydney Call Center
04.2024 - Current
- Managed multiple customer accounts, ensuring accurate information was provided consistently.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in selecting products, enhancing overall shopping experience.
- Processed sales transactions accurately and efficiently using point-of-sale systems.
- Collaborated with team members to meet sales targets and improve service delivery.
- Maintained product knowledge to effectively communicate features and benefits to customers.
- Coordinated with sales team to identify cross-selling opportunities, enhancing overall revenue.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
Sr. Quality Assurance Officer
Kwality Pharmaceuticals Ltd.
07.2018 - 05.2022
- Conducted routine inspections to ensure product quality and compliance with industry standards.
- Developed and implemented testing protocols to enhance product reliability and performance.
- Maintained detailed documentation of quality assurance processes and findings for audits.
- Established comprehensive documentation systems to maintain records of all test results, audits, and inspections.
- Conducted drug testing procedures to ensure compliance with regulatory standards.
- Maintained laboratory equipment, ensuring proper functionality and cleanliness.
- Streamlined workflows to enhance efficiency in sample processing and reporting.
- Documented and verified patient information using laboratory information system.
Education
Post-Baccalaureate Diploma - Healthcare Management
Cape Breton University
Sydney, NS04-2025
Master of Science - Pharmaceutical Sciences
I.K Gujral Punjab Technical University
Jalandhar, India10-2017
Skills
- Customer service excellence
- Focused listening
- Accurate data management
- Knowledge of laboratory safety standards
- Quality control procedures
- Skilled in experimental procedures
- Testing and analysis of specimens
- Laboratory test evaluation
- Organizational skills
- Decision-making
- Strategic task management
- Coaching and mentoring
- Patient records management
- Quality assurance
- Quality assessment expertise
- Health sciences research experience
Accomplishments
- Achieved 7 BAND by completing the Language proficiency test (IELTS).
Languages
English
Full Professional
Timeline
Customer Service Representative
The Sydney Call Center
04.2024 - Current
Sr. Quality Assurance Officer
Kwality Pharmaceuticals Ltd.
07.2018 - 05.2022
Post-Baccalaureate Diploma - Healthcare Management
Cape Breton University
Master of Science - Pharmaceutical Sciences
I.K Gujral Punjab Technical University
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