Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Navalpreet Kaur

Ontario,CA

Summary

Professional emergency communication specialist with extensive experience in high-stakes environments. Proven track record of ensuring rapid and accurate dispatch of emergency services, maintaining clear communication, and adapting to evolving scenarios seamlessly. Reliable team player with strong crisis management skills and commitment to public safety.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Emergency Dispatcher

Securitas Technology
10.2024 - Current
  • Maintained knowledge of industry policies and procedures to set up and operate equipment safely.
  • Kept operations in compliance with company, safety and legal requirements.
  • Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire, and EMS while tracking data in real-time environments.

Technical Support Executive

Transcom
09.2024 - 04.2025
  • I corresponded with clients through email and telephone to address inquiries and resolve issues, ensuring clear and effective communication.
  • Extended analysis to assist technology team efforts to escalate and resolve issues.
  • Oversaw troubleshooting, technical issue resolution and consulting services to upgrade technology infrastructure.

Assistant Manager

Tim Hortons
07.2020 - 05.2024
  • Completed regular inventory counts to verify stock levels, resolve discrepancies, and forecast future needs, ensuring optimal inventory management.
  • Offered hands-on assistance to customers, assessing their needs and maintaining up-to-date knowledge of consumer preferences to improve service quality.
  • Maintained a professional demeanor by staying calm and composed when addressing unhappy or angry customers, effectively resolving conflicts and preserving customer relationships.


Education

Computer And Network Support Technician -

Humber College
Toronto, ON
12.2021

Skills

  • Excellent Verbal and Written Communication
  • Administrative Support and Documents management
  • Proficiency in MS Office Suite (Word, Excel, Outlook)
  • Professionalism and Accountability
  • Ability to handle confidential information
  • Cultural Competency
  • Organizational and Presentation Skills
  • Data Entry efficiency
  • Mathematical skills

Languages

English
Native or Bilingual
Hindi
Native or Bilingual
Punjabi
Native or Bilingual

Certification

  • MS office suite certified
  • Health and Safety certification
  • Dispatcher License

Timeline

Emergency Dispatcher

Securitas Technology
10.2024 - Current

Technical Support Executive

Transcom
09.2024 - 04.2025

Assistant Manager

Tim Hortons
07.2020 - 05.2024

Computer And Network Support Technician -

Humber College

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Navalpreet Kaur