Kevin Lopez
San Pablo
Summary
A seasoned District Service Manager at Securitas Technology, I excel in operations management and customer service, significantly enhancing client satisfaction and team productivity. Leveraging skills in staff training and conflict resolution, I've successfully mentored teams to exceed service expectations, evidenced by improved customer feedback and optimized service solutions.
Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.
Overview
11
11
years of professional experience
Work History
District Service Manager
Securitas Technology
09.2020 - Current
- Mentored junior staff members on best practices in client engagement, promoting professionalism across the entire team.
- Improved customer satisfaction by addressing and resolving service issues promptly and effectively.
- Collaborated with sales teams to identify customer needs and develop tailored service solutions.
- Optimized scheduling processes to maximize technician productivity and minimize travel time between appointments.
- Managed a team of technicians, ensuring proper training and adherence to company policies and procedures.
- Conducted regular performance reviews for staff members, providing feedback and coaching for improvement.
Field Service Technician
ADT Security
04.2017 - 09.2020
- Responded quickly to emergency maintenance requests for timely on-call support.
- Maintained a high level of professionalism in all interactions with clients, consistently receiving positive feedback for exceptional service.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Reviewed technical documentation to complete equipment maintenance and repair.
- Increased customer satisfaction by providing prompt and efficient on-site support for technical issues.
- Established positive customer relationships by providing punctual, cost-effective solutions.
- Strengthened relationships with customers by understanding their needs and delivering tailored solutions that exceeded expectations.
Feild Service Technician
Sonic ISP
01.2014 - 04.2017
- Responded quickly to emergency maintenance requests for timely on-call support.
- Maintained a high level of professionalism in all interactions with clients, consistently receiving positive feedback for exceptional service.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Reviewed technical documentation to complete equipment maintenance and repair.
- Followed safety procedures to avoid injuries in field.
- Discussed and recommended service options with customers and explained costs involved.
Education
Associate of Science - Business
Contra Costa College
San Pablo, CA06-2015
Skills
- Team collaboration
- Staff training and development
- Coaching and mentoring
- Conflict resolution
- Operations management
- Leadership mentoring
- Customer service
- Multitasking and organization
Timeline
District Service Manager
Securitas Technology
09.2020 - Current
Field Service Technician
ADT Security
04.2017 - 09.2020
Feild Service Technician
Sonic ISP
01.2014 - 04.2017
Associate of Science - Business
Contra Costa College
Similar Profiles
George JunesGeorge Junes
Data Entry Application Specialist at Securitas TechnologyData Entry Application Specialist at Securitas Technology
Brian JacksonBrian Jackson
SMO/SMS Administrator Special Projects at Securitas TechnologySMO/SMS Administrator Special Projects at Securitas Technology
AMBER LOFTONAMBER LOFTON
Customer Service Monitoring Specialist at Securitas TechnologyCustomer Service Monitoring Specialist at Securitas Technology