NAUME CHIMBADZWA
Castlegar,Canada
Summary
I am a dynamic, self-motivated and self-starting individual with excellent communication and interactive skills, who can comfortably work in a team. I can work with minimum supervision and am willing to join an organization that will afford me a chance to learn and apply learned skills. I possess coordinating and planning skills. I strongly value meeting set targets and delivering results promptly. With strength in flexibility, I am quick to adjust and learn the demands of any suitable portfolio.
Overview
17
17
years of professional experience
Work History
Housekeeping Supervisor
ROYAL CARIBBEAN INTERNATIONAL
Miami, United States of America
07.2022 - 08.2025
- In charge of the public areas and guest staterooms ensuring that cleanliness, tidiness, and hygiene standards are met.
- Performs regular stateroom inspections, ensuring all standards are maintained and procedures are adhered to.
- Responds to public vomit and fecal accidents around the ship.
- Schedule, Monitor Work & Rest hours of Stateroom Attendants. Approves Stateroom attendants Timecard at the end or month.
- Assist in the handling and distribution of guest luggage on Turnaround Days.
- Works together with the Housekeeping Manager in maintaining an accurate inventory of all housekeeping operating equipment such as linen, cleaning products, SRA Trollies and other cleaning equipment. Creates purchase orders in Crunch Time each voyage.
- Monitors and trains Stateroom Attendance about USPH cleaning and sanitation procedures throughout the assigned area and report to Housekeeping Manager.
- Coordinates with Front desk Manager for VIP arrivals, special requests, room changes and every day to day running of the department.
- Responds to customer complaints and special requests by doing critical analysis and implementing corrective measures
- Ensured compliance with Safety and sanitation policies in all areas.
Hospital Administration Assistant
The Colin Saunders Hospital
Triangle, Chiredzi, Zimbabwe
04.2011 - 12.2017
- Coordinated patients’ appointments with doctors.
- Arranged the required patients’ files systematically in the doctor’s trays prior to appointments.
- Updated patients’ files as per legal requirements after each patient was seen by SRN or doctor.
- Liaised with the hospital administration coordinator for all patients to be referred away to specialist or other centers for management.
- Ensured that all patients completed the relevant guarantee forms or medical aid claim forms were necessary.
- Responsible for the charging out, collecting and receipting of all monies from cash-paying patients.
- Ensured that all drug sales prescriptions for both company and non-company patients were charged out.
- Compiled all monthly statistics from the outpatient department.
- Ensured housekeeping staff clean and maintain carpet and tiled floors by using heavy equipment to clean, strip and wax floors on a rotating basis.
- Helped housekeeping staff understood all policy and procedures of hospital cleaning and the use of all basic cleaning equipment.
- Coordinated with the wardens and housekeepers, sent them to hospital wards and areas where they were needed most, and inspected all areas to ensure they followed all sanitation standards.
- Identified training needs with regards to meeting the hospital standards.
- Ensured that all hospital wards were cared for and inspected according to
- Protected equipment and made sure that there were no inadequacies. Notified superiors on any damages, deficits and disturbances.
- Dealt with reasonable complaints/requests with professionalism and patience.
- Checked stocked levels of all consumables/ operating equipment and replaced when appropriate.
- Adhered strictly to rules regarding health and safety.
Hospital Receptionist/Switchboard Operator
The Colin Saunders Hospital
Triangle, Chiredzi, Zimbabwe
02.2009 - 03.2011
- Handled flow of communication quickly and efficiently and alerted all involved parties during emergencies i.e. ambulance requests and relaying 911 calls.
- Maintaining an accurate timecard.
- As a front liner, I provided excellent customer service to internal and external customer.
Education
Diploma - Human Resources Management
Institute of People Management
Hospitality Manager: Leadership Certificate - undefined
American Hotel and Lodging Educational Institute
Nurse Aid Certificate - undefined
The St. John Ambulance Association
Skills
- Team leadership
- Safety procedures
- Staff development
- Budgeting
- Hospitality background
- Scheduling
- Decision making skills
- Employee motivation
- Hardworking
- Pro-active
Timeline
Housekeeping Supervisor
ROYAL CARIBBEAN INTERNATIONAL
07.2022 - 08.2025
Hospital Administration Assistant
The Colin Saunders Hospital
04.2011 - 12.2017
Hospital Receptionist/Switchboard Operator
The Colin Saunders Hospital
02.2009 - 03.2011
Diploma - Human Resources Management
Institute of People Management
Hospitality Manager: Leadership Certificate - undefined
American Hotel and Lodging Educational Institute
Nurse Aid Certificate - undefined
The St. John Ambulance Association