Summary
Overview
Work History
Education
Skills
Websites
Accomplishments
Languages
Certification
Affiliations
Timeline
Generic
Akashdeep Singh Gaurh

Akashdeep Singh Gaurh

Mercier,QC

Summary

Dynamic and results-driven professional with extensive experience at Four Seasons, excelling in employee training and quality control. Proven track record in optimizing workflows and enhancing team performance, leading to significant operational improvements. Adept at conflict resolution and fostering a collaborative environment to elevate guest satisfaction and operational efficiency.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Housekeeping Supervisor

Four Seasons
Montreal, QC
04.2025 - Current
  • Provided feedback on employee performance, identifying areas of improvement while recognizing successes.
  • Implemented cost-saving measures to reduce operational costs without compromising quality standards.
  • Established hands-on, proactive management style to facilitate improvements to workflow and room turnover.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Coached staff on strategies to enhance performance and improve customer relations.
  • Collaborated with front desk to respond promptly to guest requests and promote positive experience.

Guest Service Representative

Four Seasons
Montreal, QC
12.2021 - 03.2024
  • Scheduled space or equipment for special programs, meetings and conferences.
  • Built detailed knowledge on locations and points of interest to thoroughly answer guest questions.
  • Assisted guests with check-ins and check-outs in a timely manner.
  • Greeted clients and provided personalized support to meet unique needs and promote brand loyalty.

Hospitality Coordinator

Mediterranean Shipping Company
Montreal, QC
01.2023 - 03.2023
  • Facilitated smooth communication between staff members across different departments.
  • Generated month-end beverage reports to recommend inventory level and costing corrective actions and improvements.
  • Scheduled space or equipment for special programs, meetings and conferences.
  • Resolved any complaints from guests in an efficient manner while upholding company policies.
  • Organized catering services by selecting menu items, negotiating prices, ordering food and beverages, setting up buffet areas.
  • Collaborated with leadership and colleagues to coordinate staffing for each event.

Hotel Maintenance Engineer

Four Seasons
Montreal, Que
02.2020 - 11.2021
  • Implemented preventive maintenance practices and upheld equipment guidelines to avoid failures.
  • Maintained inventory of supplies, tools and equipment in order to ensure adequate stock levels for repairs.
  • Coordinated with vendors for the delivery and installation of large items such as furniture or appliances.
  • Conducted routine inspections of hotel property to identify potential problems before they occur.

Production Supervisor

Four Seasons
Montreal, QC
08.2016 - 02.2017
  • Analyzed data from monthly productivity reports to identify trends and potential issues with current processes.
  • Identified opportunities for process improvements through analysis of existing workflows.
  • Supervised a team of 20+ employees, ensuring tasks were completed efficiently and accurately.
  • Maintained top-notch quality control standards and eliminated downtime to maximize revenue.

Mechanical Engineering Intern

Four Seasons
Montreal, Que
01.2016 - 07.2016
  • Coordinated with suppliers to ensure quality and timely delivery of mechanical components.
  • Performed root cause analysis of problems, documented faults in tracking system and generated daily reports.
  • Led quality assurance efforts, including designing and executing test plans for mechanical systems.
  • Developed detailed CAD drawings and 3D models for mechanical components and assemblies.

Education

Master's - Industrial Engineering

Concordia University
Montreal, Quebec
09-2019

Bachelor - Mechanical

SBBSIET
India
07.2016

Secretarial Studies

College Superior De Montreal
Montreal, QC

Skills

  • Employee training
  • Quality control
  • Workflow optimization
  • Team leadership
  • Conflict resolution
  • Time management
  • Team performance management
  • Quality assurance and control
  • Communications leadership

Accomplishments

  • Employees of the year 2024
  • Employee of the Month

Languages

English
Native/ Bilingual
French
Professional
Hindi
Native/ Bilingual
Punjabi
Native/ Bilingual

Certification

  • Solid Works
  • Catia
  • Auto Cad

Affiliations

  • For 2022-2023 - Only employee with the most positive feedbacks from the guests

Timeline

Housekeeping Supervisor

Four Seasons
04.2025 - Current

Hospitality Coordinator

Mediterranean Shipping Company
01.2023 - 03.2023

Guest Service Representative

Four Seasons
12.2021 - 03.2024

Hotel Maintenance Engineer

Four Seasons
02.2020 - 11.2021

Production Supervisor

Four Seasons
08.2016 - 02.2017

Mechanical Engineering Intern

Four Seasons
01.2016 - 07.2016

Master's - Industrial Engineering

Concordia University

Bachelor - Mechanical

SBBSIET

Secretarial Studies

College Superior De Montreal

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Akashdeep Singh Gaurh