Natran Ambaye Tewoldemedhin
Mississauga,Ontario
Summary
Enthusiastic and detail-oriented student with extensive experience in customer service, team engagement, and volunteer management. Adept at using Microsoft Office Suite, and various communication and scheduling tools. Proven ability to manage administrative tasks, provide excellent support to diverse student populations, and handle sensitive information with discretion. Eager to contribute to the Hub Hello Desk by leveraging strong interpersonal skills and a commitment to enhancing the UTM community experience.
Overview
3
3
years of professional experience
Work History
Volunteer
UTM Unicef
09.2023 - Current
- Worked closely with fellow volunteers to ensure the smooth execution of events, creating a cohesive and motivated team environment.
- Contributed to the success of multiple fundraising events, significantly boosting awareness and support for UNICEF’s mission.
- Played a key role in increasing student involvement in UNICEF initiatives, fostering a stronger campus-wide commitment to global child welfare
Customer Service Representative Intern
African Lakes PLC
05.2024 - 08.2024
- Assisted customers with scheduling maintenance appointments, answering inquiries about services, and explaining pricing and repair
- Ensured a positive customer experience by maintaining a friendly and professional demeanor, addressing customer concerns promptly, and following up on service satisfaction.
- Assisted in resolving customer complaints or issues by identifying problems and offering suitable solutions, often under time pressure.
Engagement Team Lead
CTP Ethiopia
01.2022 - 06.2022
- Organized and executed various training courses, seminars, and events.
- Analyzed project progress reports to identify risks and areas needing further research.
- Collaborated with marketing teams to develop captivating campaigns that increased client loyalty, contributing to a 20% increase in engagement.
Education
BBA - Management Specialist
University of Toronto
Skills
- Organizational and time management skills
- Team Collaboration
- Proficient in Microsoft Office package
- Administrative Software
- Creative problem solving abilities
- Interpersonal Communication
Languages
English
Full Professional
Amharic
Native or Bilingual
Accomplishments
- Awarded the 2023 Lester B. Pearson Scholarship for exceptional academic achievement and leadership.
Additional Information
• Awards: 2023 Lester B. Pearson Scholarship for exceptional academic achievement and leadership.
Timeline
Customer Service Representative Intern
African Lakes PLC
05.2024 - 08.2024
Volunteer
UTM Unicef
09.2023 - Current
Engagement Team Lead
CTP Ethiopia
01.2022 - 06.2022
BBA - Management Specialist
University of Toronto
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