Summary
Overview
Work History
Education
Skills
References
Timeline
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Nathan Wilkin

Shingle Springs

Summary

High school student with proven academic success, seeking full-time employment. Strong communication and time management skills utilized to enhance customer relations and drive sales. Experienced in training and mentoring peers, contributing to team success and meeting production goals. Creative problem-solver focused on improving customer loyalty and retention while supporting revenue growth.

Overview

3
3
years of professional experience

Work History

Customer Service Attendant

Red Hawk Casino
Placerville
01.2024 - Current
  • Processed sales transactions with high accuracy and efficiency during checkout operations.
  • Provided timely assistance to customers regarding product selection, inquiries, and complaints.
  • Demonstrated strong communication skills in person and over the phone while engaging with customers.
  • Maintained organized merchandise shelves to enhance visual appeal according to company standards.
  • Suggested additional items based on customer needs to drive sales and enhance satisfaction.
  • Followed up on customer orders promptly to ensure overall satisfaction and service quality.
  • Trained new employees on effective customer service techniques and company policies.
  • Developed strong customer relationships to promote loyalty and encourage repeat business.

Wood Cutter

OVCornhole
El Dorado
10.2023 - 12.2023
  • Ensured adherence to safety protocols and regulations to maintain a safe work environment.
  • Conducted regular cleaning of work area after each shift to uphold cleanliness standards.
  • Followed safety guidelines for equipment operation, minimizing risk of accidents.

Sales Representative

Blacksheep enterprises
Georgetown
02.2022 - 05.2023
  • Generated new sales leads through cold calling and networking activities.
  • Provided technical support for customers utilizing company products and services.
  • Performed regular follow-ups with prospects to expedite deal closures.
  • Answered product inquiries with current knowledge of promotions and offerings.
  • Facilitated customer orders and addressed inquiries via in-person, email, and phone interactions.
  • Presented products and services to prospective clients to fulfill needs.
  • Greeted customers to assess wants or requirements.
  • Cleaned shelves, counters, and tables to uphold store organization.

Education

High School Diploma -

Golden Sierra Junior Senior High School
Garden Valley, CA
06.2019

Skills

  • Customer service and retention
  • Customer needs assessment
  • Sales forecasting and closing
  • Post-sales support
  • Relationship management
  • Customer engagement
  • Effective communication
  • Experience enhancement
  • Staff training

References

References available upon request.

Timeline

Customer Service Attendant

Red Hawk Casino
01.2024 - Current

Wood Cutter

OVCornhole
10.2023 - 12.2023

Sales Representative

Blacksheep enterprises
02.2022 - 05.2023

High School Diploma -

Golden Sierra Junior Senior High School

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Nathan Wilkin