Punita Madaan
Delta,BC
Summary
Personable and dedicated Customer Service Representative with extensive experience in the food industry.
Solid team player with an upbeat, positive attitude, and proven skill in establishing rapport with clients.
Motivated to maintain customer satisfaction, and contribute to company success.
Articulate, enthusiastic, and results-oriented, with a demonstrated passion for building relationships, cultivating partnerships, and growing businesses.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Customer Service Attendant
BC Ferries
2022.02 - Current
- Enhanced customer satisfaction by consistently providing prompt and courteous service.
- Contributed to a positive work environment by collaborating with colleagues in addressing challenging situations as a cohesive team.
- Resolved customer complaints effectively, ensuring a positive experience and maintaining loyalty.
- Provided support during peak hours, contributing to smooth operations and minimal wait times for customers.
- Promoted company products and services, resulting in increased sales and revenue.
- Responded to customer requests for products, services, and company information.
- Maintained up-to-date knowledge of product and service changes.
Department Leader
McDonalds
2021.11 - 2022.02
- Managed budgets and resources effectively, ensuring optimal allocation and utilization for maximum results.
- Developed and executed strategic plans for the department, resulting in significant growth and improved performance metrics.
- Conducted thorough analysis of departmental workflows to identify areas of opportunity for process improvement initiatives.
- Championed change management initiatives within the department, driving transformational efforts aligned with organizational objectives.
- Coordinated cross-functional projects within the organization, fostering teamwork and collaboration across departments.
Store Manager
The Wet Cleaners
2020.08 - 2021.09
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Assistant Restaurant Manager
KFC Canada (Soul Restaurant)
2018.05 - 2020.08
- Supervised all areas of restaurant to keep it clean and well-maintained.
- Managed staff schedules, ensuring adequate coverage during peak times and reduced labor costs.
- Monitored daily cash transactions, ensuring accuracy in all financial reporting processes.
- Enhanced customer satisfaction by addressing and resolving complaints promptly and professionally.
Cashier
KFC India (Yum Restaurant India Pvt. Ltd.)
2011.11 - 2018.05
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
Bachelor of Arts - Art History
University of Delhi
Delhi06.2015
10+2 - undefined
01.2011
10th - undefined
01.2008
Skills
- Restaurant management
- Maintenance & Repair of Building
- Planning and Budgeting
- Operations handling
- Complaint Handling
- Product Knowledge
- Training & Learning Development
- Complaint resolution
- Management and Crew Scheduling
- Recruitment & Retention
- People Practices (HR)
- Control Tactful and diplomatic
- Microsoft Excel, Outlook
- High-energy attitude
- Quality Inventory management
- P&L of the Restaurant
- Business Planning
- Labour Cost Controlling
- Multi-Task Management
- Meeting standards of QSC safety
- Customer Relations
- Security & Hygiene
- Customer service
Languages
English
Full Professional
Hindi
Full Professional
Punjabi
Full Professional
Certification
- Serve It Right License
- Food safe certificate
- Professional cooking level-1
Accomplishments
- Got promoted in KFC India Restaurant as a Shift Manager after 2 years of joining.
Roles And Responsibilities
- Interviewing, selecting crew members, and conducting crew orientations
- Cash handling and ensuring all controls are in place to avoid any pilferage in the restaurant
- Inventories of food, paper, and operating supplies
- Management scheduling (completing and posting the weekly crew schedule) and ensuring that the 3 F's (family, friends, fun) are being taken care of
- Helping to budget and control assigned P&L through business planning
- Completing daily, weekly, and monthly equipment check-ups and calibrations
- Gathering customer feedback and analyzing patterns and trends to boost business
- Staffing planning and retention
- Completing and analyzing restaurant reports and formulating corrective action plans
- Conducting a management team meeting to review restaurant profitability, and crew training and development
- Controlling labor costs through improving productivity measures
- Ensuring profitability by optimizing raw and complete product waste, pilferage, cash, and yields while
- Responsible for meeting sales targets by motivating staff through team-building measures and obviously appreciating and incentivizing correctly
- Analyzing and managing all the data related to P&L
Activities and Interests
Enviornmental conservations, art, hiking and travel
Timeline
Customer Service Attendant
BC Ferries
2022.02 - Current
Department Leader
McDonalds
2021.11 - 2022.02
Store Manager
The Wet Cleaners
2020.08 - 2021.09
Assistant Restaurant Manager
KFC Canada (Soul Restaurant)
2018.05 - 2020.08
Cashier
KFC India (Yum Restaurant India Pvt. Ltd.)
2011.11 - 2018.05
Bachelor of Arts - Art History
University of Delhi