Nathan Osorio
Student -Honors Bachelor Of Integrated Engineering Co-op
Fort Erie
Summary
Effective Student committed to learning, developing skills in Engineering and team contribution. Self-directed and energetic with superior performance in both autonomous or collaborative environments working independently and collaborating with others on group projects.
Overview
9
9
years of professional experience
3
3
Languages
Work History
Customer Service Representative
Brock University
01.2025 - Current
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information(Call Campaign).
- Responded to customer requests for products, services, and company information.
Team Member & Operations Assistant
Osorio Commercial Cleaning Services
05.2022 - Current
- Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
- Improved team efficiency by 20% by organizing schedules, delegating tasks, and implementing time management strategies for a 5-person team.
- Maintained a 100% client satisfaction rate by ensuring high-quality cleaning services and attention to detail.
Volunteer
Maintenance of Shelter.
08.2024 - 08.2024
- Used strong interpersonal communication skills to convey information to others, Maintained clean, neat.
Student Kitchen Worker
Niagara Christian Collegiate
09.2016 - 06.2024
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Sanitized dining ware and kitchen equipment according to health code standards.
Cadet
68 /Lincoln Walland Regiment
09.2019 - 07.2020
- Conducted physical training to keep fit and perform job duties productively.
- Enhanced cadet performance by implementing rigorous training exercises and drills.
- Developed leadership skills in junior cadets by assigning them challenging tasks and responsibilities.
- Operated communication systems to gather, process and share information.
- Volunteered for donation drives.
Volunteer-Camp Counselor VBS
Riverside Church
07.2017 - 08.2019
- Maximized camper enjoyment by adapting programs to accommodate diverse interests and abilities.
- Led groups of children safely through variety of camp activities.
- Ensured camper safety by enforcing camp rules, supervising group activities, and responding promptly to incidents or concerns.
Education
Honors Bachelor - Integrated Engineering Co-op
Brock University
Cathartines, Ontario 05.2001 -
Skills
Customer service
Problem-solving
Active listening
AutoCAD 2024
Fusion 360
Microsoft Office Suite
Leadership
Teamwork communication
Time management
Attention to detail
Timeline
Customer Service Representative
Brock University
01.2025 - Current
Volunteer
Maintenance of Shelter.
08.2024 - 08.2024
Team Member & Operations Assistant
Osorio Commercial Cleaning Services
05.2022 - Current
Cadet
68 /Lincoln Walland Regiment
09.2019 - 07.2020
Volunteer-Camp Counselor VBS
Riverside Church
07.2017 - 08.2019
Student Kitchen Worker
Niagara Christian Collegiate
09.2016 - 06.2024
Honors Bachelor - Integrated Engineering Co-op
Brock University
05.2001 -
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