Nathan Martinez
Lakewood
Summary
A passionate and results-driven professional looking to provide value with a strong focus on customer satisfaction, team collaboration, and conflict resolution. Proven ability to indulge in company culture, enhance client service strategies, and drive loyalty through effective communication.
Overview
5
5
years of professional experience
Work History
Manager
Harbour Surfboards
Seal Beach
11.2021 - Current
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Managed inventory levels and coordinated supply chain logistics for apparel and accessories.
- Trained and mentored team members on tailoring customer needs based on aptitude level to select the best surfboard.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Analyzed customer feedback data to develop action plans for improving marketing and services offered.
Sales and Marketing Intern
SKB Corporation
Orange
08.2024 - 01.2025
- Assisted with sales and business development.
- Worked with and supported distributors on sales orders.
- Assisted at multiple industry trade shows by answering questions and informing potential customers of the current product line with a solutions-based approach.
- Assisted the director of sales with the development of key performance indicators to drive sales growth in industry market verticals.
- Assisted on campaigns directed to MRO market companies, such as Grainger, MSC, and Fastenal.
Courtesy Clerk
Sprouts Farmer Market
Lakewood
03.2021 - 08.2021
- Collaborated with team members to ensure efficient store operations.
- Provided excellent customer service by being friendly and courteous at all times.
- Greeted customers and provided assistance in locating items.
Education
Bachelor of Science - Marketing
California State University, Long Beach
Long Beach, CA12-2025
Skills
- Customer service
- Team collaboration
- Goal oriented
- Written and oral communication skills
- Client service
- Conflict resolution
- Positive and professional
- Building rapport
References
References available upon request.
Timeline
Sales and Marketing Intern
SKB Corporation
08.2024 - 01.2025
Manager
Harbour Surfboards
11.2021 - Current
Courtesy Clerk
Sprouts Farmer Market
03.2021 - 08.2021
Bachelor of Science - Marketing
California State University, Long Beach