Nathan Lu
Redding,Ca
Summary
Dynamic Customer Service Executive with proven expertise at T4 Tea For U, excelling in team collaboration and customer relationship management. Successfully enhanced customer engagement and effectively resolved complaints, fostering a positive environment. Recognized for leadership in managing staff and driving customer satisfaction, ensuring a memorable experience for all patrons.
Overview
6
6
years of professional experience
Work History
Customer Service Executive
T4 Tea For U
07.2019 - 07.2023
Senior at a boba shop, managed other employees.
Server
Pearl Panda
01.2025 - 08.2025
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Education
Bachelor of Science - Chemistry
Saint Mary's College of California
Moraga, CA07-2027
Skills
- Team collaboration
- Customer engagement
- Customer relationship management
- Complaint handling
Languages
Chinese (Cantonese)
Native or Bilingual
Timeline
Server
Pearl Panda
01.2025 - 08.2025
Customer Service Executive
T4 Tea For U
07.2019 - 07.2023
Bachelor of Science - Chemistry
Saint Mary's College of California
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