Nathan Lam
Richmond Hill,ON
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
6
6
years of professional experience
Work History
Barista Shift Supervisor
Starbucks
Richmond Hill, ON
08.2019 - Current
- Designed and adjusted work schedules to meet business demands.
- Maintained accurate inventory counts to meet customer demands and sustain operations.
- Created superlative coffeehouse experience through customer service, beverage preparation and presentation, in-store marketing and thorough cleanliness and sanitation of space.
- Maintained highest standards of conduct and service to support company reputation
- Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
Paper Carrier
Metroland Media
12.2015 - 01.2019
- Picked up newspapers from main facility and loaded into vehicle in preparation for deliveries.
- Reviewed routes and expected delivery time to determine proper order of deliveries and anticipated potential delays.
- Monitored weather and traffic conditions to adjust and update routes for maximum efficiency.
- Reviewed routes and expected delivery time frames to determine order of deliveries.
Co-Op Student
Prasad & Company LLP
Thornhill, ON
09.2017 - 01.2018
- Preparing and sending mail, recording in mail log
- Organizing and filing documents
- Inputting data onto spreadsheets (i.e. customer & credit card information)
- Scanning cash receipts and important documents
Education
Bachelor of Commerce - Accounting
York University
Toronto, ON04.2023
High School Diploma -
Bayview Secondary School
Richmond Hill, ON06.2019
Elementary Diploma -
Beverley Acres Public School
Richmond Hill06.2015
Skills
- Motivated in both an individual and a team contributor role
- Highly responsible, dependable with a strong work ethic
- Front of House Management
- Worker Training
- Production and Time Sequencing
- Food and Beverage Service
- Bilingual (English & French)
- Certified in First Aid, CPR, and WHMIS (Sep 2017)
Interest & Hobbies
- Volunteering and Community Involvement
- Photography (Photoshoots, digital editing)
- Travelling
- Sports (Hockey, Working out, badminton)
- Marketing (investing into stocks and crypto)
Timeline
Barista Shift Supervisor
Starbucks
08.2019 - Current
Co-Op Student
Prasad & Company LLP
09.2017 - 01.2018
Paper Carrier
Metroland Media
12.2015 - 01.2019
Bachelor of Commerce - Accounting
York University
High School Diploma -
Bayview Secondary School
Elementary Diploma -
Beverley Acres Public School
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