Alyssa Karach
Starbucks
Sherwood Park
8
years of professional experience
Professional leader with strong expertise in overseeing daily operations and team coordination. Known for effective collaboration and achieving results in fast-paced environments. Highly adaptable, skilled in problem-solving, conflict resolution, and ensuring optimal workflow. Respected for reliability and a proactive approach to shifting demands.
Able to make personable, but professional connections with team members and values implementing background in psychology degree to understand how to effectively guide team members and help them perform to their highest potential.
Work History
Shift Supervisor/Keyholder & Barista Trainer
8 Years 3 Months- Pleasantly interacted with customers during fast-paced peak hours of business.
- Able to maintain knowledge on food safety and utilize resources during inspections.
- Cash management.
- Created and exchanged change orders to ensure the proper denominations were kept in safe to balance tills and satisfy store needs.
- Counted and distributed cash tips.
- Handled daily deposits and large quantities of cash.
- Completed cash and credit card transactions accurately using POS software.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Completed store opening, midday, and closing procedures including daily assessments, temperature logging, balancing tills and counting the safe.
- Conducted routine inspections to check quality and compliance with established specifications.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Supervised daily operations to ensure exceptional customer experiences and high-quality service delivery.
- Prepared shift summary reports for other supervisors and upper management, and communicated regularly on goals and progress.
- Trained and mentored team members, fostering a collaborative work environment for improved performance.
- Learned new procedures and trained team members to keep the team up to date on constantly changing standards, and strategies.
- Provided ongoing coaching and feedback to baristas to ensure operational excellence.
- Problem-solving and troubleshooting to find a solution in the moment including technology issues, staffing issues, and customer complaints.
- Deploying baristas and delegating tasks to teams of 2 to 8 to ensure prompt service while maintaining store cleanliness and efficiency.
- Maintained focus during busy times and managed shift operations, supplied resources, delegated tasks and monitored team performance to keep business profitable and running smoothly.
- Able to locate and assess areas of congestion and redeploy baristas in more productive roles.
- Anticipating the store's needs by constantly analyzing the environment and looking for cues from customers and baristas.
- Responded to and resolved customer questions and concerns with thoughtful solutions to maintain customer satisfaction.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Received and put away deliveries including lifting and carrying heavy loads.
- Collaborated with management on strategic initiatives to enhance operational efficiency and achieve business objectives.
- Understanding baristas strengths and weaknesses in order to deploy them accordingly- maximizing efficiency in peak hours and building skillsets during slow hours of operation.
Hostess & Expo
3 Months- Greeted and seated guests, ensuring optimal dining experience through attentive service.
- Organized customer seating to ensure efficient service.
- Organized and consolidated food.
- Cleaned tables, menus, bathrooms and dishware.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Trained new host staff on procedures, fostering a welcoming environment for guests.
- Monitored dining area for cleanliness and organization, upholding restaurant standards.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
Teacher's Assistant
8 Months- Helped with grading assignments and tests for multiple different classes, providing constructive feedback to students based on results.
- Used Microsoft Excel to grade online quizzes.
- Collaborated with professor to understand how to fairly grade long answer questions.
- Completed daily reports on attendance and daily check-in assignments.
- Entered grades online.
Education
Bachelor of Science - Psychology
Skills
Ability to adapt and work in fast-paced environments.
Exceptional customer service.
Food safety certified.
First Aid certified.
Able to provide daily guidance to multiple individuals with different coaching styles at once.
Experienced in team leadership
staff training
and professional mentorship.
Confident to take on leadership role in locum locations with new unfamiliar staff.
Ability to adjust and adapt to unexpected hurdles instantly in real time.
Able to building meaningful relationships and rapport with team members with consistent communication and respectful leadership.
Able to maximize individual potential of team members through support
empathy and obstructive objective feedback.
Timeline
Teacher's Assistant
University of Alberta Augustana
08.2023 - 04.2024Read More
Hostess & Expo
Browns Social House
05.2023 - 08.2023Read More
Shift Supervisor/Keyholder & Barista Trainer
Starbucks
04.2018 - CurrentRead More
Augustana University
Bachelor of Science from Psychology
Read More