NATHAN KUMRO
San Ramon
Summary
Customer-focused sales professional with 3+ years of experience converting high-volume inbound leads into revenue and long-term client relationships. Proven success handling 50+ daily customer interactions, maintaining high customer satisfaction, and guiding clients through decision-making with a consultative approach. Strong communicator skilled in follow-up, relationship building, and closing.
Overview
7
7
years of professional experience
Work History
Dispensary Sales Lead
Three Trees Delivery
2024.05 - Current
- Managed 50+ daily customer interactions across phone, online, and in-person channels, ensuring fast, professional service
- Converted inbound inquiries into sales using consultative selling techniques and strong product knowledge
- Maintained high customer satisfaction, driving repeat business and long-term customer relationships
- Trained and mentored 10+ team members on sales strategy, customer engagement, and service standards
- Resolved escalated customer issues efficiently, preserving customer loyalty and brand reputation
- Identified sales trends and recommended improvements to increase overall performance
Inventory Specialist
Three Trees Delivery
2023.09 - 2024.05
- Coordinated inventory and order flow to ensure product availability aligned with customer demand
- Maintained high inventory accuracy across systems, reducing fulfillment delays and errors
- Partnered with sales and operations teams to support a seamless customer experience
Sales Specialist & Agent Supervisor
Curry Tech Consulting
2022.06 - 2023.09
- Handled high-volume inbound and outbound calls, converting leads into active customers
- Supervised daily call operations and ensured consistent follow-up on all customer inquiries
- Tracked and improved key metrics including conversion rates and call efficiency
- Trained team members on objection handling, communication, and closing techniques
Driver / Customer Service Representative
Three Trees Delivery
2022.04 - 2023.01
- Delivered products while providing professional, relationship-focused customer service
- Built strong rapport with repeat customers, contributing to retention and loyalty
- Maintained clear, proactive communication regarding delivery timing and updates
Site Manager
Cali Roofing
2021.01 - 2022.01
Sales Associate
Go Green Solar
2019.01 - 2021.01
Education
High School Diploma -
Monte Vista High School
Danville, CaSkills
- Lead Conversion & Follow-Up
- Customer Relationship Management
- Sales & Closing
- High-Volume Calls & Email Communication
- Appointment Setting
- Client Retention
- Conflict Resolution
- CRM & POS Systems
- Team Training & Collaboration
References
Sean Smith, CEO/Owner of Three Trees Delivery, +1 (510) 322-8133
Timeline
Dispensary Sales Lead
Three Trees Delivery
2024.05 - Current
Inventory Specialist
Three Trees Delivery
2023.09 - 2024.05
Sales Specialist & Agent Supervisor
Curry Tech Consulting
2022.06 - 2023.09
Driver / Customer Service Representative
Three Trees Delivery
2022.04 - 2023.01
Site Manager
Cali Roofing
2021.01 - 2022.01
Sales Associate
Go Green Solar
2019.01 - 2021.01
High School Diploma -
Monte Vista High School